Internal Communications Manager

Internal Communications Manager

GAME ON - OLG needs you

We’ve said GAME ON, and we mean it - OLG is rapidly transforming its organization to better serve Ontarians by delivering great gaming experiences through our digital, retail lottery, and land-based casino channels. In our fiscal 2019-20 year alone, OLG delivered over $2.3 billion in net profit to the Province of Ontario. OLG is now expanding our horizons even further, with a new strategic direction, to become a world class gaming entertainment leader with a globally admired digital platform.

We are ready to take this game to the next level and need a passionate Internal Communications Manager to lead the development and execution of strategic communications and initiatives that drive employee ambassadorship for OLG’s mission, purpose, truths, and the delivery of our Game ON strategic plan. Working cross-functionally with executives and senior leaders across OLG’s Lines of Business and Centres of Excellence, provide strategic communications leadership, guidance and support to develop and deliver compelling, informative, engaging, and creative communications that drive business growth, employee engagement and a fun, inclusive and performance driven culture that is a destination for top talent.

YOUR ROLE IN THE GAME

Reporting to the Director, Internal Communications, you will be empowered to:
- Support the development and execution of the Internal Communications Strategy to drive employee connection to and ambassadorship for OLG’s mission, purpose, truths, and strategic priorities- Lead the development and delivery of internal communications that build a fun, inclusive and performance driven culture that is a destination for top talent, drives employee engagement with positive results, and enables delivery of OLG’s strategic priorities- Work strategically with senior leaders to shape and share the corporate story as a tool for employee engagement and business growth- Identify and manage issues affecting employees or the business to provide strategic internal communications counsel, response and direction to senior leaders and executives as appropriate- Identify and manage systemic or recurring issues and develop mitigation strategies when developing strategic internal communications plans- Work cross-functionally in partnership with People and Culture and other OLG Centres of Excellence and Lines of Business to execute communications initiatives from concept to delivery-
- Provide high level of editorial review to ensure consistency and quality across all communication channels/resources, including OLG’s internal website and publications- Manage OLG’s feedback channels to encourage open, two-way communication between senior leaders and employees, and increase opportunities for employees to provide input into the organization’s programs and initiatives- Enable key division-led programs, initiatives, and activities through planning, developing, and delivering a wide range of internal communication products for the divisions and all OLG- Assist in the content development and coordination of CEO communications and engagements, including monthly all-employee messages and town halls- Support the development and production of public reporting documents including Annual Business Plan and Annual Report- Lead the education of internal stakeholders in communication best practices; create tools and materials that enhance the development of communication skills of People Leaders and employees to maintain up-to-date practices- Continuously monitor, measure, and improve the effectiveness of the internal communications service offering, communication channels, and resources through the development and implementation of internal communication reviews and internal client satisfaction surveys to maintain product/service satisfaction

WHAT YOU NEED TO PLAY
- Work Experience: _5+ years of progressive experience in a communications role. Expert level knowledge and experience in strategic internal communications planning. Proven ability to work in agile environments where you can respond effectively to changing priorities.
- Knowledge & Education:_ University degree in Communications/Journalism or equivalent experience. Expert level knowledge and experience in strategic internal communications planning and execution. Strong understanding of the use of different communications media and multimedia software. Understanding of issues impacting provincial and municipal governments that may be potential areas of sensitivity. Knowledge of the creative process and the development of materials and production is an asset.
- Critical Skills:_ Exceptional oral and written communication skills. Solid track record of excellence in developing and executing internal communications and demonstrated ability to create compelling messaging for a variety of audiences and channels. Ability to tailor content for specific audiences that demonstrates a deep understanding of messag