Service Desk Technician 1

5 days ago

Vancouver, Canada E-Comm 9-1-1 Full time

**WHO WE ARE**

At E-Comm 9-1-1, we are committed to building a diverse and inclusive workforce that represents the many communities that we proudly serve.

**OUR VALUES**

RESPECT | ACCOUNTABILITY | INTEGRITY | SERVICE | COLLABORATION

We are seeking an experienced **Service Desk Technician 1** who possesses strong technical capabilities, a positive attitude, a sense of commitment to their team and a customer-first mindset.

Are you
- A service oriented IT technician who has demonstrated abilities in a fast paced, dynamic working environment?
- Curious and always taking the initiative to improve processes?
- Resourceful and responsive to internal team members and external clients?
- Innovative with the tenacity to find solutions when confronted with challenges?

Your day-to-day duties in this role will include:

- Monitoring the completion of escalated tickets and ensuring that tickets are completed in a timely manner and that the technical knowledge base is updated

**What you will bring**:

- Completion of a certificate program in computer information systems, some related experience; or an equivalent combination of training and experience
- ITIL Foundation v3 or later accreditation preferred
- Excellent knowledge of the range of diagnostic utilities used in the work as well as the methods, practices, procedures, standards, concepts and best practices (ITSM:ITIL) applied in the work
- Ability to assess the nature of requests, troubleshoot problems, and provide first level remote support
- Ability to monitor various alarms and alerts, assess the nature of problems, and escalate incidents as required

**What we offer**:

- Competitive salary and extended health/dental benefits
- Earned Time Off - eligibility to participate in our Accumulated Time-Off Program
- Pension - we are members of the Municipal Pension Plan, a defined benefits fund

**Security Requirements**:
As a condition of employment at E-Comm, the required Police Security Clearance applicable to the position must be acquired and maintained. This is a process carried out by our law enforcement partner agencies, facilitated by E-Comm. The minimum residency in Canada to qualify for this position, as established by our law enforcement partner agencies, is seven [7] years.

**Vaccination Policy**:E-Comm 911 has a vaccination policy that is currently suspended. However, should the policy be reinstated, it will be a requirement for all current and future employees.

**JOB DETAILS**:

- Number of positions: Minimum of One (1)
- Job status: Regular Full-Time
- Hours of work: Monday through Friday, 40-hour work week; Shift work is required within the Service Desk hours; Flexible hours required at times during the week and occasional weekends, to accommodate special activities/events
- Wage/Salary: PG 18 | $34.39 to $40.53 hourly; $71,531.20 to $84,302.40 annually (2025 rates)
- Employee Group: CUPE, Local 8911
- Department: Technology Services
- Location: E-Comm Lower Mainland - 3301 E. Pender Street, Vancouver, BC
- Application process will consist of a phone interview and a behavioural/scenario based panel interview.
- **CLOSING DATE FOR APPLICATIONS: Wednesday, July 2, 2025 at 11:59pm

  • Service Desk Technician Iii

    19 hours ago

    Vancouver, Canada Vancouver Community College Full time

    **Pclass #** - S9912**Job Summary** - The Service Desk Technician III role is to ensure proper computer operation so that end users can accomplish business tasks. This includes actively resolving escalated end user help requests within established Service Level Agreements (SLAs). This position is expected to have highest technical expertise within IT support...

  • Service Desk Technician I

    2 weeks ago

    Vancouver, Canada Vancouver Community College Full time

    **Pclass #** - S9914 **Who We Are** - We acknowledge that Vancouver Community College (_VCC_) is located on the traditional unceded territories of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) peoples who have been stewards of this land from time immemorial._ For over 55 years, VCC has been a leader in...

  • Motorcycle Service Technician

    2 weeks ago

    Vancouver, Canada Motorrad Dealer Technician Opportunities Full time

    Company Description *** **Job Description**: **Job description** This top quality Motorrad Dealership is growing and looking for talented and motivated Motorcycle Service Technicians, from Entry Level to Experienced to work with. Motorrad Service Technicians who are passionate about customer service, take pride in their work, and enjoy being part of a...

  • IT Help Desk Technician

    2 weeks ago

    Vancouver, Canada VC3 Full time

    Description **Are you passionate about IT? Do you enjoy working in a customer service setting? Do you excel in a fast-paced and dynamic work environment?** Culture is an integral part of working at CompuVision. Our company values represent the most important values, the ones we live by: **Passionately Curious **We challenge the status quo, seek continual...

  • Service Desk Technician

    1 week ago

    Vancouver, Canada Mark Anthony Group Inc. Full time

    At Mark Anthony, we are driven by an unwavering dedication to taste and innovation. We have a history of crafting new to world brands of distinction that have disrupted traditional beverage categories and completely transformed the global beverage industry. We’re on an outstanding adventure. We’re going where others aren’t, and we’re growing like...

  • Tier 3 Support Desk Technicians

    3 days ago

    Vancouver, Canada OPUS Consulting Group Ltd. Full time

    **About us** Opus’ executives and IT professionals have over a Century of combined industry and business experience. Each of our senior consultants has a minimum 15 years of hands-on IT experience; a select, knowledgeable group well-versed in all aspects of infrastructure design, project management, management consulting, acquisition, deployment,...

  • Help Desk Technician

    7 days ago

    Vancouver, Canada Uniserve Communications Corporation Full time

    **Uniserve Communications Corporation** Uniserve Communications is growing quickly. We are looking for a full-time Help Desk Technician to be part of our team in Vancouver. We provide the latest technologies in digital phone, high speed internet, cloud and managed services. We take pride in giving our business and residential customers the most personalized...

  • Service Desk Team Lead

    1 week ago

    Vancouver, Canada Vancouver Community College Full time

    **Pclass #** - S9969**Who We Are** - We acknowledge that Vancouver Community College (_ - VCC_ - ) is located on the traditional unceded territories of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) peoples who have been stewards of this land from time immemorial._ - For over 55 years, _ - VCC_ - has been...

  • Desk Side Technician- Full Time Regular

    5 days ago

    Vancouver, Canada NTT DATA Full time

    **Req ID**: 68602 This position is with NTT DATA BCU, Inc. and is part of the BCGE Union. NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be We are currently seeking a Desk Side Technician - Full Time Regular to join our team in Vancouver, British Columbia (CA-BC), Canada...

  • IT Help Desk Technician

    7 days ago

    Vancouver, Canada Concord Pacific Developments Inc. Full time

    Concord Pacific Developments Inc. is Canada’s largest master-planned community builder. It was formed in 1987 to develop Concord Pacific Place on the former Expo lands in downtown Vancouver, Canada. Concord has not only transformed the Concord Pacific Place Vancouver skyline, the Group also built the second largest master-planned community, Concord...