Referral and Booking Administrator/reception

**About us**

York Dermatology Clinic & Research Centre prides itself on delivering optimal care in an ethical, skilled, comprehensive, and caring manner. Our clinic delivers medical and cosmetic procedures as well as housing a renown clinical research facility specialized in chronic dermatological conditions.

**Overview**

Due to our exponential growth, we are looking for a permanent full-time Referral and Booking Administrator/Receptionist with experience working in a fast-paced, multi-disciplinary environment. We are team-oriented and believe in continued learning and professional development of all our staff. If you are highly motivated, committed to continuing professional development, work well in a team environment, have excellent communication, leadership, organizational, critical reasoning, and problem-solving skills, we want to hear from you

**Position Summary**:
Under the direction of the Office Manager you will be a highly detailed-oriented individual responsible for Referral Processing using excellent communication and clinical practice.

**Main Responsibilities**:
Responsible for receiving receipting acknowledging and entering of referrals in an accurate and efficient manor and taking responsibility for the work flow.
- Have a full understanding of all specialties and ability to be able to make a judgment decision related to referral documentation. To know when to seek guidance from the Manager.
- Acknowledge receipt of referrals in accordance with protocols, within time frames specified.
- Accurate data entry of referrals and updated referrals. Ensure referrals are sent to accurate area and in the correct timeframes/manner. Liaison with internal staff in respect to referrals and enquiries.
- Ensure referrals to external agencies are receipted, ensure all document linking to patients clinical records is done accurately.
- To take initiative to update patient details at every opportunity.
- Maintain confidentiality and the right to privacy at all times.
- Maintain a professional and positive attitude.

**Qualifications**:

- Relevant administrative educational qualification of proven/demonstrated work experience.
- Minimum 2 years of administrative experience preferred.
- To accommodate our patients, the ability to speak Cantonese/ Mandarin fluently are required. In addition, an ability to speak any second language is an asset.
- Acknowledgement of Accuro, Oceans is essential.

**Skills**:

- Excellent patient service skills and overall positive team attitude.
- Knowledge of medical terminology and proven experience working closely with a clinical team.
- Excellent interpersonal skills and the ability to be tactful and diplomatic when dealing with individuals over the phone or other organizations and in person.
- Excellent customer service is practiced at all times.
- Dedicated team player with a willingness to learn new skills.
- Be able to react effectively in a ever changing environment.
- Excellent computer skills.
- Time management skills and the ability to prioritize, and the ability to work under pressure in a busy environment.

Pay: $17.20-$21.70 per hour

Additional pay:

- Overtime pay

**Benefits**:

- Dental care
- Life insurance

Flexible language requirement:

- English not required

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Richmond Hill, ON L4B 1L1: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Administrative experience: 2 years (preferred)
- Front desk: 2 years (preferred)

Work Location: In person

Expected start date: 2024-12-09