Program Manager of Diagnostic Imaging- Full Time

Company Bio

Our family of four hospitals play an integral role in improving lives and creating healthier communities. We work together as one team across our hospitals to provide local and regional health care services, and also work in partnership with our communities to improve access to high-quality care, close to home. We are incredibly fulfilled by the work that we do, and proud of our dynamic teams of staff, physicians and volunteers who care deeply about our patients, and each other. We don’t just serve our communities; we are part of them. We live here, raise our families here and, quite often, retire here in the community that we love. Quinte Health is always looking for compassionate, dedicated people to join our team. We have a wide range of exciting roles, some which involve working across more than one of our hospitals, and some which are situated at just one hospital.
Position Summary
Reporting to Director of Clinical Support Services, the Program Manager is a corporate clinical program leader who works in partnership with the Medical Director of Diagnostic Imaging and the Director of Clinical Support and co-leads with the other Manager of Diagnostic Imaging. The Manager has accountability for planning, organizing, controlling, quality assurance, quality control and projects (capital and other with the day-to-day operation of Diagnostic Imaging Services) through patient/family and team-oriented approaches and philosophies of care. As a leader, role model and coach, the manager assists staff with professional development and the achievement of strategic goals within the department and by extension will assist in achieving the overall corporate vision.

Diagnostic Imaging portfolio for each of the managers will be distributed based on the incumbent skillsets, needs and priorities of the program and oversight at all Quinte Health 4 hospitals. There will be an expectation of support and cross coverage between the portfolios as required:

- X-ray
- CT
- MR
- US
- Mammography
- Nuclear Medicine
- X-ray/IVR
- PACS/RIS
- QC/QA PPL
- Cardiology (Echocardiology, Stress test, ECG, and Holter's)

Required
- Extensive relevant clinical diagnostic imaging work experience (e.g., more than 5 years).
- Minimum of 3 years of leadership experience aligned with managerial accountabilities and responsibility.
- Graduate from a Medical Registered Technologist program.
- Certificate of Registration in good standing with the College of Medical Radiation Technologists of Ontario (CMRTO).
- Demonstrates strong organizational skills and good judgment.
- Superior verbal and written communication skills.
- Demonstrated critical/strategic thinking skills.
- Excellent interpersonal skills with a strong orientation to staff and team growth and development.
- Demonstrated leadership approach and professional experience that aligns with the values of Quinte Health.

Preferred
- BSc or similar degree.
- Leadership related education including current certification or enrolled in a management/leadership education program.
- Education related to PACS/RIS and imaging informatics
- Change Management experience and education and training

Duties
- Plans and executes the overall operations of Quinte Health Diagnostic Imaging among its 4-hospitals and acts as the primary contact in resolving diagnostic imaging issues and concerns.
- Responsible for staff compliance with safety and standard work practices and ensures a safe work environment.
- Works effectively in a “team” and “change oriented” environment and maintains a high degree of professionalism and standards of ethics, confidentiality and diversity/equity and inclusion.
- Responsible for the development, improvement and maintenance of processes, procedures, and workflows throughout the department.
- Accountable for the annual operating and capital equipment budgets for the imaging department for the appropriate portfolio portion
- Encourages a continuous improvement environment through modelling of effective communication, team building, team development and continuing education.
- Responsible to ensure work schedules, allocation of personnel, and workflows are prepared and communicated in an efficient and practical manner;
- Ensures that all the DI operations and staff operate in accordance with Hospital, College, Provincial, Accreditation and Federal standards and/or laws;
- Responsible for the hiring, promotion, coaching and performance management of DI staff;
- Ensures performance appraisals are carried out and is responsible for compliance and monitoring with QHC’s attendance promotion program;
- Participates in the assessment of continuing education needs of staff and facilitates opportunities for the staff to attend educational programs both within and outside the institution and also participates in the delivery of education as appropriate.
- Covers/backfills for the Director of Clinical Support Service and other department leadership team members as require