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Manager, Payments Incident Response, Global
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Requisition ID: 207330 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **Global Transaction Banking** Global Transaction Banking (GTB) is the payments and transaction engine of Scotiabank. We support Small Business, Commercial and Corporate clients with effective treasury management solutions coupled with a best-in-class service model, making it easy for clients to do business with us. As businesses build their digital capabilities and transform their operating models, their payment needs are evolving too. Boasting a unique global footprint, GTB’s comprehensive suite of innovative banking solutions help our business clients generate operational efficiencies, streamline and simplify payments, improve working capital performance, and mitigate financial risk. At Scotiabank, we embrace your strengths, ideas, and ambitions. GTB is a fast-growing team with a focus on the Americas, particularly Canada, the U.S., Mexico, and we are seeking top tier talent to complement our organization. Join a purpose-driven winning team, committed to results, in an inclusive and high-performing culture. **Purpose** The Manager, Payments Incident Response is responsible for supporting a global payments resiliency framework, focused on executing effective recovery strategies and tactics in the event of a payment systems outage. The Manager, Payments Incident Response will be responsible for safeguarding the bank’s critical payment services from technology disruptions and outages as well as attacks and threats from malicious parties. In the event of an outage, this individual will support and coordinate a cross functional team towards executing containment and recovery playbooks to mitigate bank and customer impact. **What You’ll Do**: - Prioritize efforts to identify and mitigate client impact during incidents and effectively communicate with clients and stakeholders to uphold trust and transparency. - Identify and track action items aimed at improving payments resiliency based on post-incident reviews and RCA findings. Ensure accountability and follow-up on action items to drive continuous improvement in payment systems reliability and stability. - Drive the identification, definition, and benefits quantification of operational change proposals created to improve resiliency through prevention and effective recovery from payment outages. - Optimize resilient operational processes and drives end to end operational efficiency by collaborating with payment transformation teams across business, operations, finance, compliance, AML, and technology. - Seek a deep understanding of the end-to-end payment process, working across operational teams in GWO (Global Wholesale Operations), MTO (money Transfer Operations), Treasury, Finance, Global Ops, BSC, Canadian Banking and Compliance to ensure successful implementation of target state processes. **What You’ll Bring**: - Bachelor’s degree in business administration, Engineering, Computer Science or related field. - 3+ years of experience in payments operations, incident management, or related field. - Excellent communication skills with the ability to effectively collaborate with cross-functional teams and stakeholders. - Knowledge of the high-value payments domain including wire payments, SWIFT, ISO20022, FI Clearing, Financial Market Infrastructures (FMI), and other global RTGS models. - Solid knowledge of the domestic low-value payments domain including ACSS, EFTs, ACHs, bill payments, cheque processing and clearing, Interac and real time payment and settlement frameworks in production and under development - An Agile mindset with a focus on delivering business value associated with operations transformation. - Experience in other areas of capital markets including FX, reconciliation, settlement. - Ability to design and navigate through conflicting priorities, turning ambiguity into clarity in a fast - changing environment. - Strong analytical skills, results orientation and data-driven approach in decision making (via KPIs and metrics). - Proven leadership, collaboration, and presentation skills. - Certification in relevant areas such as ITIL or PMP is a plus. **Work Arrangement**: Please note that this role holds the option to work from either our Scarborough location, or Toronto downtown office. **#LI-Hybrid** **Interested?** At Scotiabank, every employee is empowered to reach their fullest potential, respected for who they are and, embraced for their differences. That’s why we work to grow and diversify talent and engage employees in a performance-oriented culture. Location(s): Canada : Ontario : Scarborough Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking,
