IT Support Technician

**Career Opportunity**

GeoSpectrum is growing and has a new career opportunity for a IT Support Technician. As the organization’s primary IT Support Technician, you are the first point of contact for employee IT support. Having a service-oriented nature, you will triage Helpdesk service requests and provide technical support in a friendly and timely manner. As a key member of the IT team, you will also contribute to the infrastructure team’s projects and documentation.

**Explore GeoSpectrum’s Story**

GeoSpectrum Technologies is a rapidly growing company that designs and manufactures state of the art underwater acoustic components, transducers and integrated end-to-end systems for maritime surveillance and exploration. GeoSpectrum is known for its innovation and designing leading-edge products.

With clients across ocean science, defence, and oil and gas industries, we’re proud of delivering reliable, customized solutions that go above and beyond the requirements of our customers.

GeoSpectrum was founded in Dartmouth, Nova Scotia and continues to grow after three decades of engineering. Our company’s core values are woven into the fabric of our work, commitment to employee engagement, and client service.

**Responsibilities**
- Act as the first point of contact for the organization’s IT support team, assist with general IT technical support.
- Triage and service IT support tickets in JIRA, and ensure completion in predetermined service level agreement.
- Set-up, support and troubleshoot for new / existing users in an in-office and remote Windows, Linux, and Mac environment.
- Perform computer maintenance and lifecycle.
- Manage asset control management.
- Create and maintain IT technical documentation, forms, workflows.
- Assist in the maintenance, development, and implementation of new and existing infrastructure, including network equipment, virtualization, Microsoft 365, Active Directory, and more.
- Consult technical manuals and research for technical issues and solutions.
- Participate in continuous improvement of IT infrastructure, policies and processes to support company growth.
- Support the infrastructure administration team to test and implement new solutions.
- Proactively participate in professional development, performance reviews and training.
- Participate in organizational occupational health and safety education, prevention, promotion, and reporting.

**Qualifications**
- Post-secondary education in system or network administration or equivalent experience.
- Minimum 1 year of technical support experience.
- Working knowledge in Active Directory, Microsoft 365, MS Office, Windows, Linux, and Mac environments.
- Excellent problem-solving skills through identifying, analyzing, and resolving problems
- Strong verbal and written communication skills.
- Service oriented by actively listening, setting expectations and delivering commitments.

**Security Requirements**

**Explore Our Culture and Benefits**

At GeoSpectrum, we take pride in fostering a workplace that based on professional relationships, innovation and continuous improvement, and agile. Our employees work together in a collaborative, cross-functional approach. Enjoy having fun at work? Our social community is next to none Our leadership team encourages our people to contribute their ideas, insight, and feedback for innovation, continuous improvement, quality management, and workplace safety.

**We offer**:

- Competitive salary based on experience
- Work-life balance with core hours
- Paid Time Off
- Employee-Family Assistance Program
- Group Plan Benefits
- Virtual Healthcare
- RRSP matching
- Corporate Discounts and perks
- Career development opportunities
- Monthly social activities
- Professional Development and training
- Free on-site parking

While we sincerely thank all applicants for taking the time to apply, however only those chosen for an interview will be contacted.