Account Manager, Commercial Lines

An exceptional company with a firm commitment to its people, culture, and the community
Become a key part of a forward-thinking, inclusive, and diverse team that values every perspective
Earn a competitive salary and comprehensive benefits
About CJ Campbell Insurance

Join a legacy of trust at CJ Campbell Insurance, where integrity has thrived since 1912. Founded by Charles John Campbell, we have evolved from a partner in Graham Hamilton and Campbell to a thriving entity, incorporating in 1925. In today's dynamic insurance landscape, our professional brokers lead the way. We engage deeply with our clients, evaluating their risks comprehensively.

At CJ Campbell, we pride ourselves on knowing our clients - their family, passions, and dreams. This personalized approach empowers us to craft insurance strategies tailored just for our community. Proud members of the Insurance Brokers Association of Canada, we stand as a beacon of reliability. Experience a partnership that goes beyond insurance; it's about safeguarding dreams.

To learn more about us, please visit:
About the Opportunity

CJ Campbell Insurance has an exciting opportunity for a full-time Account Manager, Commercial Lines, based in Calgary, Alberta.

In this position, you will be primarily responsible for assisting the Commercial Providers, maintaining and expanding the book of small to medium enterprises. You will provide customers with prompt service by giving advice, explanations of insurance contracts, and discussing customer concerns.

Your responsibilities include, but are not limited to:
Receiving and processing all incoming Commercial correspondence
Providing quotes to customers and reviewing existing coverage
Updating customer file information and notifying clients of changes in coverage
Communicating with insurers and negotiating with underwriters on customers' behalf
Following up with adjusters on claims status and obtaining information requested by underwriters
Gathering data for third parties, such as banks, lawyers, and auto dealerships
Performing duties of Sales Producers in their absence
Utilizing and updating Policy Works & EPIC system
More About You

The following skills and experience will be strong assets:
Familiarity with software like EPIC, Policy Words and Microsoft Office
Demonstrated ability to handle customer inquiries and provide excellent service over the phone
Ability to anticipate business and client needs and provide proactive assistance
Strong communication skills, both verbal and written, fostering clear and effective communication within the team and with clients
Willingness to learn and understand various processes within the organization, as well as all aspects of commercial insurance.
Proven adaptability to roles and responsibilities as needed

Above all, we value a collaborative attitude and entrepreneurial spirit, to drive our business forward, all while upholding our culture of a positive and empathic work environment. Swift, personable responses to inquiries, excellent communication skills with both clients and colleagues, and the ability to build positive relationships are key

About the Benefits

In exchange for your hard work and dedication, you will receive a highly competitive salary, negotiable dependent on experience, along with a great host of benefits, including:
100% Employer-covered health and paramedical benefits
Generous vacation and personal days allowance
Professional and educational development support
Enjoy the Teladoc Health/Best Doctors program - access to swift physical and mental health services
Take advantage of our on-site gym
Opportunities to join our collaborative, supportive, and pet-friendly work culture
Regular team bonding events such as Cinco de Mayo parties, Halloween, Valentine's Day, Wine Survivor, Christmas potlucks, and more
Being part of a stable company experiencing growth - operating for over 100 years