Labour Relations/employee Relations Manager

Overview:
Under the direction of the Vice President of Human Resources, the Human Resources Manager - Employee & Labour Relations (HRM E&LR) is responsible for managing and overseeing strategic guidance relating to Human Resources with a strong focus on Labour & Employee Relations. This role also provides human resources consultation and support to property departments to define and execute HR strategies that enable the accomplishment of business objectives and provides change management leadership as needed.

The HR Manager Employee & Labour Relations will also have the direct reports of the Employee Relations & Labour Relations Specialist and Benefits Specialist roles. This position is also an integral member of the property’s Human Resources team, working closely with fellow Human Resources professionals in support of the property’s Human Resources’ goals. Additionally, this role collaborates with global Support Services teams to ensure alignment with brand standards, strategic objectives and innovative initiatives.

**Responsibilities**:
**Employee Relations**
- Provides direction, coaching, and advising to management in interpreting and communicating the property’s ER policies, procedures, and practices as they relate to resolving employee issues, such as: management on performance, attendance, and compliance issues, as well as, rolling out HR initiatives to address retention while providing superb customer service.
- Ensures compliance requirements are met by providing guidance and support as needed.
- Acts as a change agent for Hard Rock Ottawa.
- Participates on corporate and business task teams as dictated by business needs.
- Provides leadership and behavioral coaching to designated clients and their organizations.
- Promotes positive public/employee relations at all times.
- Ensure management adherence to existing policies and procedures. Facilitate proper resolutions to situations involving complaints, policy, and procedure violations, and interpersonal conflict.
- Coach and counsel management and team members as needed to ensure an environment of fair and equitable treatment and positive communication.
- Serve as a link between management and team members to help resolve conflicts through facilitation and mediation.
- Investigate complaints of harassment or misconduct. Resolve situations to appropriate conclusions involving all related parties, in collaboration with the VP of Human Resources.
- Supports with planning and participating in Team Member engagement events that are designed to maintain or improve morale and engagement.
- Responsible for the exit interview process and associated reporting.
- Plans and executes all logistics related to the annual Employee Engagement Survey and leads the Survey execution team.
- Coordinates the philanthropic efforts and events for Team Members

**Labour Relations**
- Know and understand the collective bargaining agreements and provide interpretation to management.
- Conducts training as necessary to facilitate understanding of the collective bargaining agreements.
- Assists with negotiating collective bargaining agreements.
- Investigating and responding to grievances in a timely manner.
- Preparing cases for arbitration and litigation.
- Partners with designated HR specialists to develop high-performance work teams (grounded in knowledge of external trends, business knowledge, and HR fundamentals) capable of delivering and meeting customers’ expectations.
- Conducts employee-related investigations.
- Oversees termination decisions and responsible for responding to Team Member termination appeals.

**Health & Safety**
- This role is also responsible for the Health & Safety program at the property
- Develops and oversees the Health & Safety program at the facility in accordance with the Occupational Health & Safety Act, including annual review of the workplace violence and workplace harassment policies.
- Implements the Joint Health & Safety Committee (JHSC) requirements according to the relevant laws and facilitates the quarterly (at a minimum) JHSC Meetings.
- Manage WSIB claims and facilitate communications with the employee and manager.
- Develops and communicates Health and Safety Updates, as required.
- Ensures all reporting obligations are met.
- Coordinates and consults with Ministry of Labour, when required.
- Conducts regular workplace health and safety inspections.
- Conducts health and safety investigations as required.
- Ensures all H&S training obligations are met.

**Overall**
- Handles difficult, sensitive situations that require discretionary thinking and decision-making.
- Handles various Team Member issues with confidentiality, using problem-solving skills as required.
- Organizes work, ensures timely data entry into various systems to include HRIS and other departmental tracking mechanisms.
- Ensures adherence to policies and procedures as governed by provincial & federal legislation, regulatory compliance, department and the company