Technical Support Agent L2

2 weeks ago

Montréal, Canada UEAT Full time

**Based in Canada, UEAT creates innovative online ordering solutions to help restaurant chains and independents across North America increase the overall lifetime value of their customers as well as their profit margins thanks to a range of online ordering and payment solutions based on artificial intelligence that personalizes each customer experience. In October 2021, UEAT became an independent subsidiary of Moneris. Moneris is Canada's largest financial technology company serving over 350,000 merchant locations processing more than 1.9 billion transactions worldwide.**

Lover of good food? Brilliant Are you hungry for challenges? Even better. Are you recognized for your performance in your field of expertise? Do you want to take part in an adventure bigger than you? Welcome to the UEAT family

**Responsibilities**
- Deliver human first-line response to restaurants, answering questions, resolving support tickets, escalating issues when required.
- Learn and retain detailed product knowledge and internal troubleshooting processes.
- Collaborate in a team player environment work frictionlessly with remote-based colleagues and internal teams.
- Promote impeccable customer service and strong attention to detail;
- Prioritize your requests, multi-tasking as part of a remote-based call center.
- Demonstrate autonomy, discipline, rigor, and organizational skills
- Review and update internal wiki documentation and training materials.
- Thrive within a start-up model, comfortably navigating grey areas while working to develop and grow as part of our global team.
- Full-time position, monthly schedule covering restaurant’s peak demands, nights, weekends, and rotating holiday schedule.

**Qualifications (prerequisites)**
- Be passionate, ambitious, and ready to learn.
- Demonstrate excellent (written and verbal) communication skills in French, English, and a blend of bi-bilingualism.
- Possess a technical education (diploma or DEC) and/or 3 years of relevant experience in software training, software support, or remote helpdesk technical support of IT networks.
- Prior experience in restaurant operations or hospitality management is a plus.

**Profile**
- Provide impeccable customer service;
- Manage priorities well;
- Be a dedicated and collaborative team player;
- Be passionate about new technologies and customer service;
- Demonstrate autonomy, discipline, rigor and organization;
- Work well under pressure.

**Why join UEAT?**
- Participate in growth and success in a dynamic work environment and a start-up atmosphere that will conquer the world;
- Work in the most exciting offices in Québec City;
- Get access to a gym at all times directly in the office;
- Free coffee, snacks, fruit and more;
- Be part of an extraordinary project and growth;
- Flexible hours;
- Education encouraged by management;
- Management always open to new ideas and happy hour activities

Type d'emploi : Temps plein

Avantages:

- Assurance Dentaire
- Assurance Invalidité
- Assurance Maladie Complémentaire
- Assurance Vie
- Assurance Vision
- Congés de Vacances et Compensatoires
- Événements d'Entreprise
- Gym sur place
- Horaires flexibles
- Horaires flexibles
- Programme d'Aide aux Employés
- Programmes de Bien-être
- Stationnement sur place
- Tenue Décontractée
- Travail à domicile

Horaire:

- Quart de jour
- Quart de soir

Expérience:

- agent de support L2: 2 ans (Obligatoire)

Langue:

- Français (Souhaité)
- Anglais (Obligatoire)

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