Veterinary Receptionist/ Assistant

**About Us**

“Partnering with loving pet owners so together we can give the best care”

At **Highbury North Pet Hospital**, we pride ourselves on providing exceptional care for our furry friends. As a private, Canadian, locally owned and operated independent veterinary clinic, we offer a personalized approach to veterinary medicine, creating a warm, friendly, and compassionate environment for both pets and their owners. We are currently seeking a dedicated **Veterinary Receptionist/Assistant** to join our small close-knit team As a Veterinary Receptionist/Assistant at Highbury North Pet Hospital, you will be the first point of contact for our clients and the face of our clinic. You'll be responsible for a variety of duties, including:

• **Reception and Client Care**: Greet clients (on the phone and in person) and pets with a warm and friendly demeanor, providing exceptional customer service.
• **Scheduling and Appointments**: Manage appointment bookings, reminder calls, and follow-ups to ensure efficient clinic operations.

- **Invoicing clients and processing payments**

• **Communication**: Communicate effectively with clients, providing clear instructions and information regarding appointments, treatments, and procedures.
• **Medical Support**: Assist veterinary staff in various administrative tasks, including preparing patient files, handling medical records, and updating patient histories.
• **Client Education**: Offer guidance and support to pet owners on routine care, medication schedules, and preventative health practices.
• **Assisting with patients**:Assist the veterinarian or technician to handle and treat patients when extra help is needed
• **Clinic Support**: Help maintain clinic cleanliness, assist with inventory management, and ensure a smooth workflow.

**What We’re Looking For**

We are seeking a compassionate, organized, and team-oriented individual who thrives in a dynamic environment. Ideally, you have:

• **Previous Experience** in a veterinary clinic is a **MUST** (receptionist, assistant)
• **A desire to keep learning and growing**.
• **Excellent Communication Skills** and a customer-first attitude.
• **Strong Organizational Skills** and the ability to multitask in a busy environment.
• A **passion for animals** and their well-being.
• A **team-player mentality**, ready to collaborate and support your colleagues in providing the best possible care for our patients and helping to get the job done.
• **Good Computer Skills**, including familiarity with office software (e.g., Microsoft Office) and veterinary software
• Avimark is a plus. You’ll be using our systems to manage appointments, medical records, invoice clients and more.

**What We Offer**

• **A supportive, family-like team environment**where every voice is valued.

- **A private, Canadian, independent, locally owned veterinary hospital**

• **Competitive wages** based on experience.
• **Training and development** Strong commitment to learn and grow within the field.
• **Employee discounts** on services and products.

- **Uniform allowance**

- **Paid CE in house and external**

- **Monthly Volunteering stipend**

• **Extended Health benefit plan/ account for you**: Dental, chiropractic, eye, prescription etc
• A **positive work-life balance-**Clinic hours Monday to Friday: 8-6 (may extend to 1 evening and Saturday mornings)

- **Paid vacation and paid personal days**

• A **compassionate workplace** where we all share a love for animals and their families

**How to Apply**

If you’re ready to make a difference in the lives of pets and their owners while growing your career in a supportive, community-driven environment, we’d love to hear from you Please send your **resume** and a **cover letter** detailing your experience and passion for animal care

Pay: From $20.00 per hour

Expected hours: 35 - 40 per week

**Benefits**

• Dental care
• Discounted or free food
• Extended health care
• On-site parking
• Paid time off
• Store discount
• Vision care

**Experience**

• Veterinary reception / assitant: 2 years (required)

Work Location: In person