General Manager, Banff Gondola

3 days ago

Banff, Canada Pursuit Collection Full time

What will be your daily pursuit?:

- As the General Manager of the Banff Gondola, you will lead with purpose - inspiring teams to pursue excellence, elevate guest experiences, and drive growth as a world-class destination.

When does this adventure begin?:
ASAP

What perks can you expect?:

- Unrivaled learning and development environment
- Competitive salary (commensurate with experience)
- Performance-based bonus eligibility
- Comprehensive benefits package (dental, health, RRSP matching, etc.)
- Flexible Time Off (FTO)

What will you do in this job?:

- Inspire teams to elevate experiences to a top, world attraction.
- Champion the relentless pursuit of excellence across all KPI’s.
- Develop and execute strategic plans to drive business growth and experience excellence.
- Plan and present annual operating plans and budgets.
- Manage budgets, forecasts, and KPIs to achieve financial and operational goals.
- Establish clear goals and expectations so that leaders go beyond and deliver outcomes.
- Train, coach, and develop a high-performing leadership team with a growth mindset.
- Drive an exceptional workplace culture that is driven to go beyond, delighting our guests, partners and each other.
- Monitor outcomes and inspect operations to ensure outcomes and continuous improvement.
- Ensure seamless and connected operations across all departments, including F&B, retail, events, lift operations, guest experience, maintenance and transportation.
- Oversee safety protocols, risk management, and emergency response preparedness.
- Collaborate with sales, marketing, revenue management, and programming to enhance revenue streams and optimize guest experience.
- Execute capital projects and maintain infrastructure at a high level, within budget and timelines.
- Champion sustainability and community-focused initiatives aligned with Pursuit’s values.
- Foster strong relationships with suppliers, inspectors, government regulatory bodies, local organizations, and pursuit teams.
- Become a model operator in national parks.
- Engage in long range planning and strategic planning efforts aligned with company vision.

What skills and experience do you need for this job?:
**leadership qualities**
- Proven ability to create brand-aligned, unforgettable, and inspiring experiences.
- Unwavering belief in the importance of hospitality excellence.
- Inspiring and servant leadership that compels the team to go beyond.
- Hands-on and engaging leadership style that instills organization, planning, attention to detail, accountability, communication, and Pursuit values.
- Strong decision-making, problem-solving, and strategic thinking skills.
- Passion for people, sustainability, and community.
- Adaptability and resilience in a fast-paced, dynamic environment.
- Strong financial acumen and ability to analyze performance metrics

**experience & qualifications**
- 10+ years in senior leadership roles within attractions, tourism, or hospitality industries.
- Experience managing large, multi-faceted operations, including F&B, retail, events, and infrastructure.
- Strong background in hospitality excellence, team development, guest experience transformation, and business growth.
- Expertise in budgeting, P&L management, and capital planning and execution.
- Familiarity with regulated environments such as national parks, ski resorts, or government agencies.

EEO:

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