Field Service Technician

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us

Job Description

As a Field Services Technician for

OTTO By Rockwell Automation

, you will be responsible for all things hardware. You will provide on-site and remote advanced repair and troubleshooting, provide repair and maintenance training to customers, act as a tier 3 hardware support resource and trial new retrofits and recalls. Your goal is to provide customer certainty and confidence by efficiently returning customer systems to operation and minimizing downtime experienced. You will receive support from the rest of the OTTO Motors production, engineering, and operations teams to ensure that your work is streamlined. You will also provide feedback to the team regarding cost and complexity as necessary. You will report to Services Delivery Manager. The job location will be onsite in Kitchener, ON.

Your Responsibilities:

- Support and repair existing customer deployments (requires traveling to customer location)
- Audit systems to verify optimal functionality (hardware preventative maintenance, network audits, user interactions, etc.)
- Deliver training to partners, customers and end-users.
- Execute and track recalls on deployed hardware at customer site.
- Provide clear and concise feedback to internal teams to continually improve our products and focus our offerings.
- Review customer workflow, software and database systems

The Essentials - You Will Have:

- High School Diploma or GED
- Legal authorization to work in Canada is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
- Ability to travel in Canada and US for Business.

The Preferred - You Might Also Have:

- 2+ years of relevant experience
- Linux (Ubuntu)
- ROS
- C, C++, Python
- Comptia, A+
- Comptia Network+
- Experience troubleshooting Networking and Wireless issues
- Experience working with complex linked systems
- Exceptional professionalism and client-facing skills (frequent interaction with customers required)
- Electrical system debugging and repair
- Mechanical aptitude and experience working with your hands
- Software system integration and system debugging
- Computer networking and applicable industrial standards

What We Offer:

- Health Insurance including Medical and Dental
- Health Care Spending Account (HCSA - dependent on the plan chosen)
- Employee Assistance Program (EAP)
- Retirement plans
- Paid Time off
- Volunteering Time off
- Employer Savings Plan Matching (includes RRSP, TFSA, and EPSP)
- Employer Paid DC Pension
- Maternity and Parental Leave Top-Up
- Fitness Reimbursement Program
- Flexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life.
- This position is part of a job family. Experience will be the determining factor for position level and compensation._

LI-Onsite

LI-SS1

We are an Equal Opportunity Employer including disability and veterans.

Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.