Application Support Specialist

Role: Application Support Specialist
Type: Full-Time, Permanent
Location: Onsite, Woodbridge HQ

**Application Support Specialist**

REV Capital is looking for an Application Support Specialist to join our growing team The Application Support Specialist will offer software and hardware tech support to the REV Capital team. The Application Support Specialist will work closely with cross-functional teams to determine root causes of production issues and reassign tickets to appropriate queues.

**About REV Capital**:
REV Capital is the leading provider of full-service factoring services in Canada and the United States, with eight offices across North America We support thousands of businesses with invoice management, credit underwriting, and collection services. By offering dedicated support and transparent access to the factoring process, we help our clients grow their operations, maintain their competitive edge, and become leaders in their industries.

When you join REV Capital, you are joining a growing team of over 100 professionals assisting clients with the success of their business each day With a passion for helping others, a focus on diversity and inclusivity, and a flexible environment to grow both professionally and personally, there is no limit to where you can take your career. Ready to take the next step?

**About You**:
You have a passion for technology and are always up to date on the latest tech trends. You have a knack for troubleshooting and resolving complex technical issues. You have the ability to maintain a high level of confidentiality and exercise discretion when needed. You consistently demonstrate a remarkable commitment to precision and exhibit a keen acumen for meticulous attention to detail. You are eager to learn and grow into the best version of yourself

**Responsibilities**:

- Acknowledge and respond to incident tickets based on the Company's technology service level agreement (SLA).
- Recreate product issues for troubleshooting and problem determination.
- Collaborate with stakeholders and cross-functional teams to determine root causes of production issues.
- Reassign tickets to appropriate teams/queues.
- Ensure that all necessary access permissions for carrying out expected operational support tasks are obtained, including timely renewal of access privileges before expiration.
- Develop user-friendly, step-by-step documentation for technical processes, ensuring clear comprehension by non-technical staff members.
- Provide operational support during the Company's core business hours (Monday to Friday 9:00AM-5:00PM EST).
- Lead initiatives to perform deep analysis into problem recurring or complex problems.
- Drive and lead remediation of complex problems to achieve stability and lasting resiliency.
- Enhancement of steady state operations, real-time monitoring, alerting & operational visibility, and support processes with direction from management team.
- Ad hoc requests and projects as needed.

**Qualifications**:

- Minimum of 3 years' experience in a technical support role, utilizing support tools and ticketing systems
- Proficiency in operating systems, including Windows, macOS, and Linux
- Experience with Microsoft365, Azure, and virtual desktop solutions (e.g. Citrix, Cisco, etc.)
- Possesses general cyber security knowledge and understanding of networking concepts & protocols
- Experience in documenting technical support processes and procedures
- Proficient in diagnosing and efficiently resolving software and hardware issues, including troubleshooting for physical infrastructure such as printers, desktops, and laptops

**What We Offer**:

- Employer matching RRSP - DPSP program
- Competitive compensation plan
- Flexible work schedule
- Growth and development opportunities
- Team outings and social events
- Excellent extended medical, dental, and vision benefits plan that is 100% employer paid

Let your journey at REV Capital begin