Pre-owned Sales Manager

Pre-Owned Sales Manager

BMW Markham Markham ON L3R 5M2
**Who We Are
At Pfaff Automotive Partners, we’re united by a passion for cars, and we’re as crazy about them. It’s about more than just selling and servicing cars. We’re passionate about long-term relationships with our teammates, clients, and communities. We love driving the cars we sell, and we love the people that own and drive them.

Now, in partnership with Lithia and Driveway, North America’s second-largest publicly-traded dealership group (NYSE:LAD), We are focused on making, buying, and servicing a car and or motorcycle as easy as possible - with a diverse set of brands and deep e-commerce capabilities that provide modern customers an unlimited range of options to suit their needs and lifestyles.

**Reports to**:
General Manager

**Summary**:
This position is responsible for leading, coaching and motivating a team and working directly with employees and customers to provide an amazing purchasing experience.

**Responsibilities**:

- Coaching your Team _
- Build and coach your team towards achievement of expectations, objectives and goals.
- Coach, mentor and train Brand Ambassadors to assist customers, answer questions, structure deals and/or payments.
- Communicate, train and advise Brand Ambassadors on aftersales products.
- Evaluate results and provide feedback to team members in a timely fashion.
- Ensure staff understands and follows department policies and procedures.
- Facilitate sales training for continued team growth.
- Hold daily huddles and weekly sales meetings with sales staff.
- Administer training schedule for team - required OEM/Pfaff training.
- Oversees the Compliance Administrators to ensure paperwork is completed accurately, funding processed post delivery and follow up of factory incentives/receivables.
- Follows the Pfaff sales model training of “One Price” and/or “One Touch” sales process and assists in the execution of this process for all Brand Ambassadors including performing “fly bys” with customers to build rapport.
- Relationship Management _
- Create a customer focused environment and continuously strive to improve the customer experience.
- Ensure proper follow up of all potential buyers by developing, implementing and monitoring a prospecting and sales control system.
- Establish and maintain standards for the delivery of vehicles to customers.
- Manage customer escalations and disputes as necessary.
- Maintain customer and company confidence by keeping information confidential and secure.
- Administrative _
- Completes and reviews daily reports as requested.
- Oversees inventory.
- Reviews available programs from manufacturer, banks and aftersales companies to ensure maximum profitability.
- Heavily involved in the vehicle acquisition process.

**Skills and Qualifications**:

- Progressive experience in vehicle retail sales.; pre-owned experience is preferred.
- Experience in a supervisory role is an asset.
- Valid Ontario Drivers License and a Clean Drivers Abstract.
- OMVIC Certification.
- Excellent interpersonal, communication (verbal & written English) and customer service skills.
- Excellent coaching and mentoring skills.
- Strong problem-solving and conflict resolution skills.
- Knowledgeable in a sales environment and management of a sales system funnel process.
- Ability to build long-lasting and trusting teams and customer relationships.
- Ability to unite a team under a shared vision and know what motivates each member.
- Ability to maintain the confidentiality of pertinent data.

**What’s in it for you
In addition to a fast-paced, exciting environment that rewards the entrepreneurial spirit, we offer excellent pay plans, benefits packages for full-time employees, professional training and development, and advancement opportunities throughout our dealer group, such as:

- Discounted programs to enhance employee experience
- Enhanced vacation policy, based on tenure
- Track Days & Budget Car Track Challenge
- Seasonal Employee Events
- Support in career advancement
- Robust training and development programs
- RRSP/DPSP/TFSA
- Company paid Life Insurance, Accidental Death & Dismemberment
- Comprehensive Health and Dental and extended Health Care
- Employee Assistance Program Tuition Reimbursement

If you are passionate, customer focused, and thrive in a team environment, we encourage you to apply. We thank all applicants for their interest in Pfaff Automotive Partners - please note due to the volume of applicants, only those selected for an interview will be contacted.