Supervisor, Collections

2 weeks ago

Mississauga, Canada Element Fleet Management Full time

Get started on an exciting career at Element_

Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business - delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.

What We Need

We are looking for a Supervisor, Collections to join Element Fleet Management. As the largest pure-play fleet manager in the world, we provide unmatched products, services, and solutions to our clients.

At Element, employees play a critical role in delivering value to customers and ensuring an exceptional client experience. We are committed to the success of our clients, employees, and investors by fostering a culture where every employee can make a difference

Are You:

- A strong leader who can coach, mentor, and guide a team to meet performance goals?
- Analytical and strategic in your approach to solving complex problems?

As the Supervisor, Collections, reporting to the Manager, Billing Client Services & Collections, you will be responsible for overseeing the daily operations of the collections team to ensure timely and effective recovery of outstanding receivables. This includes coaching team members, ensuring compliance with policies and regulations, and implementing strategies to improve collection rates and reduce delinquency.

A Day in the Life
- Supervise and lead a team of collection specialists, providing guidance, training, and performance evaluations.
- Monitor daily collection activities to ensure adherence to company policies and regulatory requirements.
- Develop and implement collection strategies to maximize recovery and minimize bad debt.
- Analyze collection data and prepare regular reports on team performance, aging accounts, and recovery trends.
- Handle escalated collection issues and negotiate payment arrangements with customers as needed.
- Collaborate with billing, customer service, and legal teams to resolve account discrepancies.
- Ensure compliance with federal, state, and local laws related to debt collection (e.g., FDCPA).
- Recommend process improvements and system enhancements to streamline operations.
- Participate in hiring, onboarding, and training new team members.

Requirements
- Bachelor’s degree in Business Administration, Finance, or related field preferred.
- 3+ years of experience in collections, with at least 1 year in a supervisory or lead role preferred.
- Strong knowledge of collection laws and best practices.
- Excellent communication, influencing, and conflict resolution skills.
- Proficiency in Microsoft Office Suite; experience with SAP S/4 HANA preferred.
- Ability to analyze data and make informed decisions.
- Strong organizational and time management skills.

What’s in it for You
- A culture of innovation, empowerment, decision-making, and accountability
- Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness (for qualified roles)
- Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays) (for qualified roles)

Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.
- or call (800) 665-9744._

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