Front of House Manager

**Who We Are**
Located lakefront in the heart of downtown Kelowna, the Kelowna Yacht Club provides our members with top-quality moorage in Canada's largest fresh-water basin, excellent variety of food and beverage service, social events and many opportunities to volunteer as a part of the community. Being a not-for-profit organization, Kelowna Yacht Club has been supporting boater education and safe, responsible enjoyment of Okanagan Lake since 1945. Our facility is a resource for community partners such as the Canadian Power and Sail Squadron and Adaptive Sailing Association.

**What We Offer**
- Competitive Wage
- Health & Wellness Benefits (min. hours required)
- Welcoming culture that supports work life balance
- Opportunity to learn, grow and experience lake life in the Okanagan

**Position Summary**
The primary focus of this position to provide leadership and direction for all front of house staff. The FOH Manager will report to the Food & Beverage Manager, and is responsible for successful Member Lounge service, in accordance with the Club’s high standards. As the key liaison between members/guests and the Club, this position is responsible to ensure all staff are up to date with club communications. Works with other team members to develop a training plan to constantly improve service. The successful applicant will be a self-starter and will be highly organized, demonstrate good judgment and strong leadership skills.

**Your role will encompass the following**:
*Setting priorities and delegating duties to achieve and report on revenue, cost controls, & reporting
**Staff Management** - Ensuring procedures, training, standards of service, quality performance and dedication of staff to member service are supported and developed
**Leadership & Administration**:

- Collaborate with other departments to ensure any changes to practice or policy are implemented properly and effectively, assist in the functionality of the Club by way of, proper maintenance of equipment and furnishings, maintaining appropriate levels of Member Lounge supplies, proper set-up of the lounge for regular or special service, and lastly, leading with respect for those you work with and an eagerness to help others learn and grow
**Customer/Member/Vendor Relations**:

- Source and maintain strong relationships with reliable and cost-effective suppliers (i.e. liquor, wine and beer vendors), respond to all member/guest feedback in a timely manner and provide a report to the Food & Beverage Manager
**Safety & Security** - Works together with club department heads to develop a team-like approach to operating the club where a major emphasis is placed on problem discovery and solution, ensuring safe operation of equipment, and ensuring quality control by taking great care to get items inspected on time, cleanliness, and reporting equipment defects to maintenance for repair

**Requirements**:
*3+ years of restaurant supervision/management experience
*Experience in a private club culture is an asset, but not required
*Strong negotiation skills to ensure member needs/expectations are met and exceeded while maximizing revenues and spotting up-sell opportunities
*Communicates effectively, ensuring all details and related logistics are delivered to the appropriate individual/departments
*Ability to build and maintain strong business relationships
*Proactively identify problems and innovate solutions to challenging situations
*Superior organizational skills to manage tight timelines and conflicting priorities
*Exceptional conflict resolution, negotiation, and objection handling skills
*Schedule flexibility required to work evenings, weekends and public holiday/event days

**Job Types**: Full-time, Permanent

**Salary**: $45,000.00-$55,000.00 per year

**Benefits**:

- Dental care
- Extended health care

Schedule:

- Day shift
- Night shift
- Weekend availability

Application question(s):

- Lives in Kelowna or surrounding region

**Experience**:

- Restaurant management: 3 years (required)

Work Location: One location