Tower Operator

**About Roy Foss**:
For 60+ years, the Roy Foss Automotive Group has been a cornerstone of the community. At our Thornhill location, we service Chevrolet, Buick, GMC, and Cadillac vehicles. We have a large client database, and we need your help to keep up with customer demand.

**Position Summary**:
**Duties include, but may not be limited to**:

- Plans, organizes, leads, and controls the flow of service work through the service department in a professional, timely manner while ensuring quality repairs at a fair cost to the customer.
- Dispatch service work, assigning to qualified techs to maximize shop production
- Monitor job status: communicate changes (time, cost, etc) to advisor
- Manage route sheet and update RO log with accurate priorities, promise times
- Regularly reviews all holds and ensures there are no maydays
- Ensure techs prepare proper RO Documentation/stories: complaint, cause, correction
- Ensure techs follow proper guidelines (including warranty material disposition)
- Prioritizes customer vehicle comebacks and assigns to appropriate tech
- Write internal repair orders and prepare/send estimates
- Manage detailing operation and ensure all work is properly dispatched and completed on time
- Dispatch/prioritize fleet service work
- Support with opening/closing RO’s as needed
- Maintain and update rental invoices for Accounts Receivable
- Support with warranty claims and provide documentation to CAC as requested
- Support drive thru in service advisor role as needed

**Requirements**:

- High school diploma or general education degree (GED);
- Two to Three years related experience and/or training; or equivalent combination of education and experience
- Automotive dealership or similar experience a definite asset
- Self motivated with a positive attitude
- Valid G Driver’s License with clean driver’s abstract

**What we bring to the table**:

- A great compensation package with unlimited earning potential
- Career advancement opportunities
- Strong training program
- Strong management support
- Full benefits program
- Team atmosphere