Systems Technician

Company Bio Home and Community Care Support Services South East is one of 14 Home and Community Care Support Services organizations in Ontario with a focused mandate to deliver local health care services such as home and community care and long-term care home placement. These organizations were previously known as Local Health Integration Networks (or "LHINs") at a time when they also led local health care planning and funding, and those functions are now part of Ontario Health. Home and Community Care Support Services South East is dedicated to ensuring the ongoing delivery of local services while Ontario makes changes to improve the health care system to give patients better-connected care with health care providers working as one coordinated team in Ontario Health Teams. The south east region extends from Brighton on the west, to Prescott and Cardinal on the east, north to Perth and Smiths Falls, and back to Bancroft. The boundaries are for funding and planning purposes only. Residents of the Home and Community Care Support Services South East can seek health care services wherever they prefer, inside or outside these boundaries. Position Summary Are you an information technology professional with strong communication and problem solving skills? Do you have experience supporting and configuring standalone and network hardware and software? If so, take a look at this rewarding career opportunity working alongside a supportive and collaborative team of over 8,000 regulated health care and other professionals. What do we offer? We know wellness is supported with work-life balance. In an inclusive culture committed to support your passion for continuous learning, growth and innovation, we offer: - Attractive comprehensive compensation packages and benefits - Valuable development opportunities - Membership in a world class defined benefit pension plan - Flexible work location - hybrid Minimum Qualifications & Position Requirements What must you have? - College Diploma in Computer Engineering or Computer Science or equivalent post-secondary education plus experience - 3 - 4 years proven experience supporting and configuring standalone and network hardware and software - Microsoft Certified Professional or equivalent - Experience preparing for and conducting IS related training - Expert knowledge of computer hardware and peripherals - Extensive knowledge and experience in supporting MS Server 2008-2012, LAN and WAN technology - Vehicle and valid Ontario driver’s licence - We have mandatory COVID-19 vaccination policy. As a condition of employment, all employees are required to submit proof of COVID-19 vaccination status prior to start date. What will give you the edge? - ITIL Foundations Certification Who are we? We are Home and Community Care Support Services, ready to serve every person in Ontario. We partner with patients and caregivers, family physicians, hospitals, long-term care and retirement homes, service providers and Ontario Health Teams, to deliver responsive, accessible, integrated, patient-centred care. We empower you to be your best selves, do your best work and deliver the best possible patient experience for the diverse communities we serve. Why join us? If you are interested in driving excellence in care and service delivery, and seeking an unparalleled opportunity to lead and learn, partner and connect, care and be cared for, this is your home. Competencies - Friendly presence and helpful attitude; good interpersonal skills and ability to work well with others and independently. - Effective communication skills - verbal and written - Demonstrated initiative - Demonstrated investigative and problem solving skills - Meticulous attention to detail - Reliability regarding confidentiality - Ability to meet deadlines, set priorities, and multi-task - Flexible with regard to hours What will you do? - Diagnose, troubleshoot and resolve computer/network system failures - Provide local area network support including administration of user/group accounts, back-up/restorations, security, virus protection, monitoring system resources and other system administration tasks as assigned - Provide computer hardware/software user support - Provide/arrange computer software training for users - Maintain Intranet information and services - Maintains an up-to-date inventory of the computer-related equipment and software programs - Develops and maintains system and user documentation - Maintains a library of all hardware, software and other computer-related resources - Sets up computer-related equipment, and performs testing procedures - Maintain voice mail system - Establishes and maintains user accounts and programs - Maintains an electronic inventory of all computer hardware, software and all electronic office equipment - Participates in orientation and training of new staff Closing Statement Equity, Inclusion, Diversity and Anti-Racism Commitment We thank all applicants for their interest; however,