Customer Service Representative

2 weeks ago

Toronto, Canada Central Medical Pharmacy Inc Full time

**POSITION**:Customer Service Representative (On Site)**

**Reporting to: Manager, Drug Reimbursement and Programs**
- We are a specialized pharmacy with a team that is passionate about providing personalized medicine, ensuring patients maximize the therapeutic benefits of the medications they are prescribed and minimize undesirable side effects. We offer a team based approach to operating our pharmacy and drug reimbursement program that has a culture of putting patients first._
- We are looking to add a permanent full-time, Customer Service Representative to our specialty drug reimbursement team. As a CSR you will play a vital role in improving drug access for our patients by coordinating between them, their medical professionals and insurance providers. Our CSRs are integral to the growth and development of our programs._
- If you are passionate about providing excellent customer service, have a keen ability to manage competing priorities with diligence and can handle sensitive matters with discretion and tact, this could be the role for you We provide our patients with the best possible care in a customer-oriented manner and we’d love for you to join us._
- This is a M-F daytime role, Onsite in our offices located in midtown Toronto, near Don Mills and Eglinton._

**What we offer**:

- No weekends or evenings
- A great work atmosphere - a collaborative team that is supportive of one another
- A small company environment where every person matters and is valued
- The ability to have a significant impact on patients and healthcare professionals
- Helping patients and providing exceptional care
- Taking ownership to ensure patient reimbursement inquiries are resolved in a timely manner.
- Being meticulously attentive to detail

**What you’ll bring to the team**
- Previous experience in a customer service role
- A history of setting goals and delivering results.
- Strong organizational skills and detail orientation
- Ability to solve problems quickly
- Excellent verbal and written communication skills
- Experience in health care is an asset but is not required

**What you’ll do**:

- Provide support and customer service to clinics and patients in a professional, friendly and reliable manner.
- Process and complete insurance billing for medical claims
- Coordinate program activities and liaise directly with clinics and insurance providers to enhance the delivery of program services.
- Collect supportive information for special authorization requests through handling patient/physician calls and inquiries.
- Manage multiple accounts and foster customer loyalty by providing outstanding service.
- Review, analyze, and validate information provided by patients and medical offices for accuracy and completeness to provide service in an efficient manner.
- Identify and assess patient and physician needs to achieve satisfaction with tact, patience and politeness
- Establish systems to monitor your own performance to ensure timely completion of files
- Please include a resume and cover letter._
- This is an ideal position for a recent university graduate entering the workforce._

**Proof of vaccination against Covid-19 will be requested.**

Reference ID: RS052921

Schedule:

- No weekends

Application question(s):

- Does your postal code start with 'M'? If so, please provide the first 3 characters.
- Please state the Job Reference ID.

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person

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