Manager, Ice District Operations

**About OEG Sports & Entertainment**:
OEG Sports & Entertainment delivers North America’s leading sports and entertainment experiences to connect our fans to their passions. Located in the heart of the ICE District, OEG owns the 5-time Stanley Cup Champion Edmonton Oilers, the WHL’s three-time Memorial Cup Champion Edmonton Oil Kings, and the AHL’s Bakersfield Condors. OEG operates Rogers Place, North America’s premier and most technologically advanced sports and entertainment venue. The 18,647 seat, $480 million arena is among the most technologically enabled sports facilities in North America as well as the first LEED Silver-certified NHL Facility in Canada.

Our vision is to be a World Leader in Sports & Entertainment. Together, we win on and off the ice by connecting fans to their passion, inspiring and investing in our communities, embracing growth and risk-taking, and celebrating a work-hard play-hard lifestyle.

**Role Summary**:
The Manager, ICE District Operations & Security Services provides leadership for all security and life safety operations across the ICE District while supporting broader operational, property, and tenant initiatives.

This role ensures the safety, functionality, and efficiency of district assets, balancing proactive security leadership with operational excellence and strong stakeholder collaboration. The position requires working closely with property managers, tenants, emergency services, and internal business units to deliver consistent service, drive cost savings, and identify new opportunities for growth.

**Core Responsibilities and Duties**:
Security & Life Safety (Core Focus):

- Lead the expansion of ICE District Security (IDS) services across the entire district to enhance safety and operational coverage.
- Foster strong collaboration with third-party security contractors engaged by tenants and landlords, ensuring a consistent and proactive exchange of information to maintain the highest safety standards.
- Partner with Ice District tenants to assess and meet their security and life safety needs, ensuring updated protocols are in place and fully compliant with all relevant regulations.
- Develop and implement IDS-specific policies and standard operating procedures (SOPs), including comprehensive emergency response plans.
- Monitor and track budget expenditures, forecast future costs, and identify opportunities for cost-saving measures, operational efficiencies, and new revenue streams.
- Maintain strong relationships with all emergency services (EPS, Fire, Sheriffs, Peace Officers, EMS, etc.) and actively participate in health, security, and safety committees within the greater Downtown Edmonton area.
- Lead and coordinate security deployments for events in Fan Park and Plaza areas, ensuring mínimal disruption to tenant operations.

Business & Operational Support:

- Collaborate with ICE District Owners Property Management companies to align security and operational practices with landlord requirements, tenant expectations, and lease obligations.
- Support and report on the execution of district-wide capital and operational projects.
- Assist with the development, implementation, and compliance of operational standards for ICE District owned and managed assets.
- On-going monitoring of operational budgets and expenditures, identifying efficiencies and opportunities for cost-savings and revenue growth.
- Oversee the on-going tenant communication.
- Liaise with tenants on their requests and initiatives while addressing operational and security concerns.
- Provide senior leadership with weekly updates on district operations, security, tenant engagement, and projects-in-progress.
- Contribute to long-term planning for asset management, lifecycle replacement, and capital allocation by providing operational and security insights.
- Collaborate with internal business units (e.g., Legal, Finance, Hospitality, Events) to ensure cohesive operational and business practices throughout the district.

**Education, Experience and Skills**:

- Diploma in a related field, with 5-7 years of management experience in large-scale commercial environments.
- Proven expertise in developing and maintaining security operations, emergency response protocols, fire prevention strategies, and standard operating procedures.
- Valid Alberta Security License is preferred
- Strong analytical, problem-solving, decision-making, and time management skills.
- Effective communicator with the ability to navigate all levels of an organization with transparency and diplomacy.
- Adaptable, with the ability to respond appropriately across diverse social contexts.
- Confident in managing emergency situations to ensure personal safety and property protection.
- In-depth knowledge of applicable federal, provincial, and municipal safety, fire, and health regulations.
- Skilled in threat and hazard identification, risk assessment, and the implementation of effective mitigation strategies in real estate and propert