Field Service Technician

About Us:
Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.

As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.

Role Summary:
**Responsibilities**:

- Perform or assist with assigned vehicle diagnosis, repairs, installations, and inspections, whether at a service center or in the field directly at customer homes, businesses, or other convenient locations.
- Identify and explain the Rivian product line, EV framework, tools, and accessories.
- Utilize available technical resources to follow Rivian repair procedures efficiently without compromising quality or safety.
- Conduct road tests to ensure the quality of repairs.
- Manage necessary parts operations, including ordering, receiving, shipping, and inventory.
- Identify areas of improvement and provide feedback to senior technicians or leadership.
- Support service campaigns and containment initiatives.
- Ensure that all work and technical notes are properly documented for internal and external use.
- Work collaboratively with a team spirit and maintain high-quality work with mínimal supervision.
- Communicate with a high level of professionalism in customer-facing situations.
- Stay current with technical skills and complete required training.

Qualifications:

- High School Diploma or GED is preferred.
- Proficient in using hand tools and power tools.
- Must be at least 21 years old.
- Must possess a valid driver’s license and maintain a clean driving record, with no driving-related suspensions or revocations within a 3-5 year period.
- Ability to drive a non-commercial truck and trailer is preferred.
- Must be available for a 40-hour work week, which may include weekends, holidays, and shifts during early morning, evening, or overnight hours based on business needs.
- Proficient with laptops or computers in Windows or Mac environments.
- Strong organizational skills, attention to detail, and an eagerness to learn.
- Ability to perform physical tasks such as lifting up to 50 lbs., sitting, standing, walking, and frequent use of hands for grasping tools and data entry.
- Physical exertion may be required to perform occupational tasks (sitting, standing, walking, bending, kneeling, carrying, reaching, pushing, pulling, and lifting up to 50 lbs.).
- Ability to read and speak fluent English.
- Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics.
- This role may require regular interaction with customers and their families, 3rd party affiliates, and suppliers within Rivian facilities, on mobile service routes, or at community outreach events.

Experience:

- Hands-on work experience in an automotive shop is highly preferred. However, if you are a recent automotive graduate looking for your next opportunity, we encourage you to apply. This role is open to various levels of experience, from entry-level to career technicians
- A background in electric vehicle (EV) or hybrid repair is considered a plus.
- Experience in start-up environments is preferred.
- Experience with parts departments, billing, and work order management systems is preferred.

Spectrum of Technical Skills
- High Voltage Systems: A core requirement is understanding the risks involved with high voltage systems and the ability to safely power them down and work on them using appropriate personal protective equipment (PPE). This includes understanding the function of various high voltage components and their monitoring systems. Highly skilled technicians will be capable of diagnosing complex high voltage faults related to charging, isolation, and interlock loop issues using the manufacturer’s diagnostic processes.
- Advanced Driver Assistance Systems (ADAS): A working knowledge of ADAS is required, beginning with a basic understanding of the features and their operation. Technicians will be expected to replace system components and perform necessary calibrations. Advanced understanding includes knowing the functionality and limitations of the complete ADAS system and the specific roles of its various sensors.
- Body & Glass: The role includes responsibilities related to the vehicle body, from assisting with glass removal and installation to safely replacing windshields and other glued body fixtures. Technicians may be tasked with adjusting body panels to specified tolerances and should be capable of diagnosing and repairing issues such as wind noise and water leaks.

Company Statements:
**Equal Opportunity**:
Rivian is an equal opportunity employer and complies with all applicable federal, state, and