On-site IT Services Manager

7 days ago

SaintLaurent, Canada Hitachi Energy Full time

At Hitachi Energy, our purpose is advancing a sustainable energy future for all. We bring power to our homes, schools, hospitals and factories. Join us and work with fantastic people, while learning and developing yourself on projects that have a real impact to our communities and society. Bring your passion, bring your energy, and be part of a global team that appreciates a simple truth: Diversity + Collaboration = Great Innovation

General Information:
As OSS Coordinator you will be responsible for hiring and onboarding of OSS specialists across Hitachi Energy locations as well as taking care of the induction processes and keeping training materials up to date. You will also handle higher complexity incidents and cases to support the OSS team as well as act as SPOC towards other product and support groups as part of the incident management process.

**Responsibilities**:

- Take care of functional management of assigned OSS specialists (internal & external employees).
- Create, update, and publish relevant OSS knowledge articles in SNOW.
- Take care of site-relevant communications to be kept up to date (e.g. pIT Stop, Org charts, announcements).
- Conduct resource planning and management (absence calendars, backfills, leaves, events, dispatch site coverage).
- Collect information relevant to OSS operations e.g. latest technological changes and pass them on to OSS specialists.
- Highlight issues and suggest service improvement to OSS Regional Managers.
- Participate in problem and major incident management resolution.
- Coordinate resources to support Off-site meetings and events for changes happening outside of working hours.
- Monitor the load of OSS engineers and coordinate resources accordingly.
- Monitor and manage OSS assignment groups in ServiceNow.
- Provide a monthly summary of service (high lights, low lights, ticket summary, KPIs, prolonged tickets, etc.).
- Cascade information to OSS engineers from other parts of HE organization.
- Ensure that all Health & Safety requirements, ethics, code of conduct, and moral standards are met.
- Check that required IT equipment and tools are provided to OSS engineers.
- Ensure that required access are provided to OSS engineers.

Qualifications:

- Have completed a formal qualification, bachelor's degree in IT, or completed an apprenticeship in the field of information technology.
- Have five years of professional experience in IT support and working as a Lead by managing at least five people for at least two years.
- Have a valid ITIL certification.
- Be fluent in local and English language.
- Possess outstanding customer service orientation as well as proven interpersonal and communication skills.

More about us

Only selected applicants will be contacted.

**Job Types**: Full-time, Permanent

**Salary**: $80,000.00-$105,000.00 per year

**Benefits**:

- Casual dress
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site gym
- On-site parking
- Paid time off
- Tuition reimbursement
- Vision care
- Wellness program

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus pay

**Experience**:

- people management: 3 years (required)

**Language**:

- french and english (required)

Work Location: In person

  • Bilingual Technician for On Site Support

    4 days ago

    Saint-Laurent, Canada SoftFlow Service Informatique PME Managed IT Services Full time

    **Offre d'emploi**: Technicien Informatique **Bilingue **pour **interventions sur Place** **Responsabilités**: - Effectuer des interventions sur site pour résoudre des problèmes informatiques et réaliser des installations diverses. - Collaborer avec les équipes de support de niveau 3 de plusieurs entreprises partenaires pour assurer une résolution...

  • Gérant de Site

    4 days ago

    Saint-Laurent, Canada Entreposage Montreal Mini Storage Full time

    **A propos de l'entreprise**: - Avec 20+ installations d'entreposage libre-service situées stratégiquement sur et autour de l'île de Montréal, Montréal Mini-Storage est la plus grande entreprise locale d'entreposage libre-service de la ville. Nous redéfinissons l'expérience du mini-entreposage en offrant des installations propres, hautement...

  • Gérant de Site/site Manager/pt/weekend

    6 days ago

    Saint-Laurent, Canada Montreal Mini Storage Full time

    **A propos de l'entreprise**: - Avec 20+ installations d'entreposage libre-service situées stratégiquement sur et autour de l'île de Montréal, Montréal Mini-Storage est la plus grande entreprise locale d'entreposage libre-service de la ville. Nous redéfinissons l'expérience du mini-entreposage en offrant des installations propres, hautement...

  • Payroll Manager

    2 weeks ago

    Saint-Laurent, Canada Foodtastic Inc. Full time

    **About the Company** Founded in 2016, Foodtastic is already one of the largest restaurant companies in Canada. In the last four years, we have increased system sales from less than $50mm to over $700mm. Our current portfolio of 21 brands includes Milestones Grill & Bar, Second Cup Café, Pita Pit, La Belle et La Boeuf and Rôtisseries Benny. **Summary of...

  • Directeur de Site

    2 weeks ago

    Saint-Laurent, Canada Medicom Full time

    **À propos de Medicom** Fondée en 1988, Medicom est un leader mondial dans la fabrication et la distribution de solutions de contrôle des infections. Nous sommes fiers de fournir des produits essentiels aux professionnels de la santé, aux laboratoires, aux gouvernements et aux industries essentielles dans plus de 95 pays. Notre mission est de protéger...

  • Site Quality Specialist

    2 days ago

    Saint-Laurent, Canada Hitachi Energy Canada INC. Full time

    **Description** **General Information**: The objective of this document is to provide clarity on the roles and responsibilities related to the role of Site Quality Manager within the product group HVDC. Plan, organize, lead and monitor all Quality work during site execution to ensure we satisfy customer expectations. This includes works undertaken...

  • Service Project Manager

    2 weeks ago

    Saint-Laurent, Canada ABB Full time

    **Service Project Manager**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...

  • Responsable Régional Du Service de Qualité Sur Site

    2 days ago

    Saint-Laurent, Canada Hitachi Full time

    **Location**: Saint-Laurent, Quebec, Canada **Job ID**: R0062679 **Date Posted**: 2024-10-11 **Company Name**: HITACHI ENERGY CANADA INC. **Profession (Job Category)**: Quality Management **Job Schedule**: Full time **Remote**: No **English follows** À Hitachi Énergie, notre raison d’être est de mettre de l’avant un avenir énergétique...

  • Food Service Site Manager

    7 days ago

    Saint-Tite, Canada Aramark Full time

    Requisition #: 561810 - Location: St-Tite des caps, QC, CA, G0A 4J0 - Career Area: Professional & Management - Description: As a Food Service Site Manager you will plan, guide and execute contracted services for a single client and/or a client outlet normally generating up to a $1M in revenue to meet operating and financial goals, client objectives, and...

  • Commerical Site Coordinator

    1 day ago

    Saint-Laurent, Canada BELFOR CANADA INC. Full time

    **_Organized sites, safe teams, successful projects_** **At BELFOR, we restore more than buildings—we restore peace of mind.** As a global leader in property restoration for over 70 years, we help people recover from the unexpected. **About BELFOR** **BELFOR** is a global leader in property restoration, helping families and businesses recover from...