Deskside Support Specialist

**About Compugen**

Compugen is one of Canada's largest privately-owned Information Technology (IT) Solution Providers. We help customers design, acquire, integrate and operate technology. Our mission is to help organizations realize new possibilities. Every day, our dedicated staff across North America focus on providing extraordinary customer service and support experiences to private and public sector organizations. We combine breadth of skill, depth of expertise, and commitment to operational excellence at scale to deliver exceptional, customer-focused experiences.

If you are driven to make a difference, relentlessly curious and collaborative at the core, we’d love to talk to you. Join us and help us make a difference.

**Job Purpose**

**Responsibilities**
- Perform troubleshooting to determine and resolve the root cause of most hardware or software malfunctions at the desktop level.
- Perform hardware warranty and non-warranty repairs of desktops, notebooks, servers and printers.
- Execute complex moves, adds, changes of computer equipment.
- Complete complex hardware and/or software upgrades to existing equipment.
- Perform network connections for desktops and printers.
- Maintain updated major vendor (HP/Compaq, IBM, Lenovo, Lexmark, Toshiba, etc.) certifications.
- Afterhours support as required.

**Qualifications**
- High School Diploma along with A+ Certification is required.
- Minimum 3 years of related job experience preferred.
- 3+ major vendor hardware certifications (HP/Compaq, IBM, Lenovo, Lexmark, Toshiba, etc.) is required.
- Experience with current Operating Systems.
- Troubleshooting experience to determine and resolve problems with laser printers (major manufacturer’s brands) is required.
- Experience with imaging and re-imaging of desktop and laptop computers.
- Good written and verbal communication skills.
- Strong time management skills with proven sense of urgency to complete tasks and assignments.
- Ability to diffuse tense customer situations and project a positive, confident outlook.
- High level of integrity and honesty.
- Ability to take direction and follow practices and procedures consistently and accurately.
- Ability to work independently as well as in a team environment.
- Must have a valid driver’s license, vehicle and insurance.
- Ability to pass Security Clearance check is required.

**Working Conditions**
- Travel to client sites as required with the ability to travel long distances
- Standard work hours are Monday to Friday, 9:00am to 5:00pm
- Entitled to a 30-minute unpaid lunch break
- Frequently assigned to new tasks to adjust to changing priorities.
- May be required to work overtime, with paid compensation based on local Employment Standards Act.
- Must be able to lift a minimum of 40 lbs independently on a regular basis.

**The successful applicant will be required to attest their vaccination status. They may also need to provide proof of vaccination, which may be shared, as required and necessary, in the future**

**Equity Statement**

Consistent with our commitments to equity and diversity, we actively recruit from all designated groups. We also provide employment accommodation upon request to current staff members and to applicants during the recruitment process. We aim to provide a work environment where excellence is allowed to flourish, and diversity is prized. Compugen is committed to providing accommodation throughout the interview and employment process. If you require an accommodation, the hiring manager and the human resources contact will work with you to meet your needs