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Mcc - Patient Flow Coordinator
2 weeks ago
The Patient Flow Coordinator position is integral to the function and success of patient flow within the EHS system. Reporting to the Patient Flow Supervisor (PFS), Patient Flow Coordinators (PFC) will work in close collaboration with the EHS Medical Communications Centre team and Nova Scotia Health (NSH) partners, and others to improve efficiency of patient flow and transfer coordination and booking via EHS.
Under the direction of the PFS, the incumbent will work with the MCC, Operations and LifeFlight to facilitate efficient patient flow throughout Nova Scotia. The PFC will work to develop a thorough understanding of patient flow within NSH and, in turn, work closely with NSH C3, Patient Flow and other key roles for optimized EHS transfer booking, coordination and prioritization to meet patient and health system needs. The PFC will be expected to spend at least 50% of their working hours at the NSH Care Coordination Centre (C3), where they will work closely with access and flow leadership throughout the province to effectively prioritize and coordinate inter-facility transfers via EHS. Work schedule may be comprised of eight 8- or 12-hour shifts, including days, evenings, nights, weekends, and holidays.
The PFC must be able to recognize potential and actual call-taking and dispatching concerns and escalate for resolution. The completion of regular reports (as required and assigned and working with the EMC Patient Flow Supervisor to identify opportunities for improvement.)
As an employee of EMC we are accountable to our patients and coworkers by participating in and supporting all safety related initiatives, as well as acting in a manner that fosters a culture that focuses on patient safety and a safe and respectful workplace.
