Patient Care Coordinator

**Patient Care Coordinator**

Kinesis Health Associates | Dartmouth, NS

At Kinesis Health Associates, we pride ourselves on creating an exceptional experience for every patient who walks through our doors. We are a locally owned, high-volume clinic that offers a warm, collaborative, and fast-paced environment focused on whole-body wellness. The Patient Care Coordinator is the heartbeat of our clinic — organized, friendly, and committed to making every patient feel cared for and supported.

Position Overview:
The Patient Care Coordinator is a key member of our clinic team, responsible for ensuring smooth day-to-day operations, exceptional patient experiences, and seamless communication between practitioners, patients, and support staff. This role involves a blend of administrative duties, patient engagement, and team coordination.

Key Responsibilities

**Reception & Administrative Support (Approx. 25%)**
- Provide front desk support including opening/closing procedures and mid-day transitions
- Greet and check in patients with warmth and professionalism
- Process insurance claims and patient payments accurately
- Book and confirm appointments, ensuring efficient practitioner scheduling
- Maintain the patient wait list system
- Scan and organize documents, complete diagnostic report requisitions
- Prepare and manage patient file requests
- Ensure the reception area and clinic are tidy with light cleaning duties; ensure laundry is maintained
- Adapt to changing clinic needs and provide general support to the team as required

**Patient Management & Communication**
- Follow up with patients to ensure referrals and diagnostic recommendations are clearly understood and provide supportive guidance as required
- Coordinate patient insurance / budget allowances with practitioner care plan recommendations.
- Report to the Director of Clinical Services patient progress status and referral compliance
- Coordinate referrals and manage reports/ thank-you communications to referral sources
- Track and manage orthotic patients through their treatment lifecycle
- Assist in community education outreach programs and patient appreciation initiatives

**Outreach & Engagement**
- Work with Mailchimp to manage patient communications including birthday greetings, monthly newsletters, and internal team updates
- Support planning and execution of patient outreach events such as Lunch & Learns and Dinner with the Doc
- Capture social media content and share ideas with the Social Media Director for ongoing brand engagement

**Qualifications & Skills**
- Strong organizational and multitasking abilities
- Completion of an office or healthcare administrative program
- Excellent interpersonal and communication skills
- Experience in a clinic or healthcare setting is an asset
- A proactive, team-oriented attitude with a genuine passion for helping people

Please Note:
This job description is intended to outline the general nature and key responsibilities of this role. It is not limited to the duties listed here — additional tasks may be assigned by the owners or clinic leadership as needed. Flexibility, initiative, and a positive outlook are essential.

Pay: From $22.00 per hour

Expected hours: 37.5 per week

Additional pay:

- Bonus pay
- Overtime pay
- Retention bonus

**Benefits**:

- On-site gym
- On-site parking
- Paid time off
- Store discount
- Wellness program

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday

**Education**:

- AEC / DEP or Skilled Trade Certificate (preferred)

**Experience**:

- administrative: 1 year (preferred)

Work Location: In person