Clinic Administrator

2 weeks ago

Nanaimo, Canada Harbour City Denture Clinic Full time

**About the Role**:
**Key Responsibilities**:

- Oversee daily operations of the clinic office
- Answer and respond to telephone calls promptly and professionally
- Greet and welcome patients, creating a warm and professional atmosphere
- Schedule, confirm, and cancel appointments
- Maintain inventory of office and clinical supplies
- Manage patient billing and accounts receivable
- Enter and manage patient records using Denturist Office Management (DOM) software
- Submit and follow up on dental plan claims and pre-authorizations
- Process incoming invoices and outgoing payments
- Prepare monthly filings for bookkeeping
- Support the Denturist and Office Manager with administrative tasks as assigned

**Education & Experience Requirements**:

- High school diploma (Grade 12) or equivalent
- Excellent verbal and written communication skills
- Strong computer proficiency, especially in Microsoft Word and Outlook
- Demonstrated ability to work independently, prioritize tasks, and meet daily deadlines
- Demonstrated ability to operate efficiently in a fast paced working environment while effectively managing several tasks simultaneously
- Sensitivity and respect for patients from diverse cultural backgrounds
- Demonstrated ability to manage sensitive patient or family interactions with empathy and professionalism, effectively de-escalating tense situations through calm, supportive communication
- Experience with dental software (DOM or similar) is considered an asset

**Physical & Environmental Requirements**:

- Ability to work in an environment where dental materials and chemical odours may be present
- Ability to speak clearly, effectively and professionally on the phone and in person
- Will sometimes work alone

**Why Join Us?**

Love helping others and staying organized? As a clinic administrator professional, you’ll do both — ensuring patients feel cared for while keeping the practice running smoothly. We are a dedicated team focused on providing exceptional patient care in a supportive and professional environment that puts patients at ease. This is a great opportunity to combine your passion for helping others with your talent for organization in a meaningful oral care setting.

**How to Apply**:
Pay: $23.00-$28.00 per hour

Expected hours: 40 per week

Schedule:

- Monday to Friday

Work Location: In person

Application deadline: 2025-05-26

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