Project Manager, Credit Cards

At Rogers, we connect Canadians to a world of possibilities and the memorable moments that matter most in their lives. Every day we wake up with one purpose in mind. To bring loved ones together from across the globe. To connect people to each other and the world around them. To help an entrepreneur realize their dream. A sports fan celebrate a special moment.

Because we believe connections unite us, possibilities fuels us, and moments define us.

Manager, Project Management - Credit Cards - Rogers Bank

As a member of the Project Delivery Office, the Manager, Project Management - Credit Cards has accountability for the execution and implementation of new credit card related initiatives. The role is accountable for ensuring that new initiatives are run in accordance with the Bank’s change management discipline, and that all required activities are completed on time, and have been appropriately tested. This includes the development, setup, and ongoing support of the Bank’s credit card platform and all customer facing and vendor interfaces.

In time, the role will have a number of project managers within the PDO that will report into them,

The role works in partnership with internal resources and outsourced service providers for service delivery, ensuring program design is optimized to deliver the needs of the business with processing accuracy, meeting compliance and regulatory requirements, while providing the services on budget, and providing an excellent customer experience for Rogers’ customers.

**Responsibilities**:

- A key contributor to help define and establish the PDO’s annual project objectives including developing project plans, timelines, dependencies, and testing and validation considerations for both current and future years project deliverables, with the ability to handle multiple projects simultaneously, and reprioritize regularly as required.
- Ensure testing and validation is sound by overseeing scope and reviewing testing deliverables (test scripts, test plan and test results) and work on defect resolution, define go/no go criteria and readiness to ensure regulatory compliance and quality, with mínimal customer disruption.
- Establish appropriate controls and validations to confirm systems are functioning for both new projects and existing platforms as prescribed, and within regulatory compliance parameters. Manage required changes in advance of new regulatory requirements coming into effect.
- Manage key risks including project oversight, resource allocation, coordination with internal resources and third-party service providers so that projects are delivered on time, on budget, and with mínimal customer disruption.
- Provide regular and ongoing reporting on the status of new initiatives, proactively anticipating and highlighting risks, and developing contingency plans.
- An integral contributor to system design, oversight on system testing and validation, including defining test plans and success criteria to ensure both high availability and ensure regulatory compliance.
- Ability to be innovative and draw on prior industry experience to identify and implement new and better ways of doing things.
- Attract, develop, and retain top talent project managers to ensure a high performing PMO.
- Work in partnership with business functional areas in the identification, investigation, and resolution of any perceived credit card related production defects.
- May be required from time to time after hours (24/7/365 days) for production issue identification and resolution.

Qualifications:

- University under-graduate degree or college diploma.
- Minimum 5 years of experience in financial services industry with a specialization in consumer credit cards and use of TSYS TS2 as the issuer processor.
- Canadian credit card launch experience from an IT/PMO lens.
- TSYS TS2 migration project or Canadian credit card launch on TS2.
- Detailed systems integration knowledge of credit card surround systems and interfaces such as statements, plastics, data warehouse, IVR and/or other telephony systems, loyalty systems, etc that are integrated with the core TS2 operating system.
- Experience integrating vendors to built IT solutions, manage, and deliver projects that interface with the TSYS TS2 consumer credit card platform.
- Strong knowledge and understanding of TSYS options and related change protocols.
- Must be effective in persuading and influencing others to ensure project deliverables are achieved on time and escalate as required.
- Experience in interacting with and managing deliverables owned by cross-functional business areas and third-party service providers.
- Must be comfortable and effective in communicating and presenting at all levels up to and including senior management.
- Expertise in interpreting business requirements to translate into the system parameters and technical specifications required to deliver on desired business changes, ensuring regulatory compliance and alignment w