Manager, Credit Card Operations
4 weeks ago
Overview Manager, Credit Card Operations – Community Trust Lead a team responsible for the back‑end operations of QuestBank's credit card portfolio. Oversee processes, vendor relationships, compliance and continuous improvement to ensure high‑quality service delivery and SLA compliance. Benefits Health & wellbeing resources and programs Paid vacation, personal and sick days Competitive compensation and benefits packages Hybrid work environment – at least 3 days in office Career growth and development opportunities Opportunities to contribute to community causes Diverse and inclusive team environment Responsibilities Oversee all back‑office operations for the credit card portfolio, ensuring accurate processing within established timelines (account maintenance, payment exceptions, statement corrections, complex account adjustments). Develop and implement operational procedures and workflows; monitor KPIs to meet SLA targets. Manage the case queue in Salesforce; act as escalation point for complex issues. Utilize and manage the HPS platform for core credit card servicing activities. Conduct governance meetings with outsourced vendors (Fraud, Disputes, Chargebacks); review performance dashboards and enforce contractual obligations. Collaborate with Risk, Compliance, Call Centre and IT to mitigate operational risks and implement changes. Lead, mentor and coach a team of credit card servicing specialists; conduct performance reviews and manage workforce planning. Serve as primary contact for outsourced partners; monitor SLAs and quality metrics; ensure effective use of VISA VROL platform. Ensure full compliance with Canadian federal regulations (Bank Act, FCAC, PCI DSS, AML, CTF, etc.) and internal risk framework. Identify opportunities for process automation and efficiency gains; collaborate with IT and product teams to enhance HPS and Salesforce. Lead or participate in projects related to new product launches or system upgrades. Qualifications 5–7 years of experience in credit card operations or related financial services in the Canadian market. At least 3 years of leadership or managerial experience, preferably in a back‑end environment. Bachelor's degree in business or related field. Demonstrated experience with credit card servicing platforms (HPS, Fiserv, TSYS). Proven experience managing outsourced vendors and functions, particularly Fraud, Disputes or Chargebacks. Additional Kudos Hands‑on experience with VISA VROL dispute management platform. Additional Information Required to be in office 3 days a week. EEO Statement We are committed to fostering a diverse, inclusive and accessible work environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, age, marital status, national origin, citizenship, disability, veteran status or any other protected class. We value the unique skills and experience each individual brings. #J-18808-Ljbffr
-
Manager, Credit Card Operations
3 weeks ago
Toronto, Canada Community Trust Full timeOverview Manager, Credit Card Operations – Community Trust Lead a team responsible for the back‑end operations of QuestBank's credit card portfolio. Oversee processes, vendor relationships, compliance and continuous improvement to ensure high‑quality service delivery and SLA compliance. Benefits Health & wellbeing resources and programs Paid vacation,...
-
Manager, Credit Card Operations
4 weeks ago
Toronto, Canada Community Trust Full timeOverview Manager, Credit Card Operations – Community Trust Lead a team responsible for the back‑end operations of QuestBank's credit card portfolio. Oversee processes, vendor relationships, compliance and continuous improvement to ensure high‑quality service delivery and SLA compliance. Benefits Health & wellbeing resources and programs Paid vacation,...
-
Director, Credit Card Operations
2 weeks ago
Toronto, Canada Questrade Financial Group Full timeDirector, Credit Card Operations – Job Summary Join Questrade Financial Group as the Director of Credit Card Operations. In this leadership role, you will build and scale the credit card business, ensuring efficient, customer‑centric processes across the entire card lifecycle. Key Responsibilities Develop and execute a comprehensive operations strategy...
-
Manager, Credit Card Operations
1 week ago
Toronto, Ontario, Canada Questrade Financial Group Full time $80,000 - $120,000 per yearQuestrade Financial Group (QFG), through its companies - Questrade, Inc., Questrade Wealth Management Inc., Community Trust Company, Zolo, and Flexiti Financial Inc., provides securities and foreign currency investment, professionally managed investment portfolios, mortgages, real estate services, financial services and more. Questrade uses cutting-edge...
-
Director, Credit Card Operations
3 weeks ago
Toronto, Canada Community Trust Full timeDirector of Credit Card Operations We are Questrade Financial Group (QFG), a leading fintech company that provides securities, foreign currency investment, professionally managed investment portfolios, mortgages, real‑estate services, and more. We use cutting‑edge technology, including AI, to deliver innovative, customer‑centric solutions. As Director...
-
Director, Credit Card Operations
3 weeks ago
Toronto, Canada Community Trust Full timeDirector of Credit Card Operations We are Questrade Financial Group (QFG), a leading fintech company that provides securities, foreign currency investment, professionally managed investment portfolios, mortgages, real‑estate services, and more. We use cutting‑edge technology, including AI, to deliver innovative, customer‑centric solutions. As Director...
-
Director, Credit Card Operations
3 weeks ago
Toronto, Canada Community Trust Full timeDirector of Credit Card Operations We are Questrade Financial Group (QFG), a leading fintech company that provides securities, foreign currency investment, professionally managed investment portfolios, mortgages, real‑estate services, and more. We use cutting‑edge technology, including AI, to deliver innovative, customer‑centric solutions. As Director...
-
Director, Credit Card Operations
3 weeks ago
Toronto, Canada Community Trust Full timeDirector of Credit Card Operations We are Questrade Financial Group (QFG), a leading fintech company that provides securities, foreign currency investment, professionally managed investment portfolios, mortgages, real‑estate services, and more. We use cutting‑edge technology, including AI, to deliver innovative, customer‑centric solutions. As Director...
-
Director, Credit Card Operations
2 weeks ago
Toronto, Canada Community Trust Company Full time5700 Yonge St, North York, ON M2N 5M9, Canada Job Description Questrade Financial Group (QFG), through its companies - Questrade, Inc., Questrade Wealth Management Inc., Community Trust Company, Zolo, and Flexiti Financial Inc., provides securities and foreign currency investment, professionally managed investment portfolios, mortgages, real estate services,...
-
Director, Credit Card Operations
2 weeks ago
Toronto, Canada Community Trust Company Full time5700 Yonge St, North York, ON M2N 5M9, Canada Job Description Questrade Financial Group (QFG), through its companies - Questrade, Inc., Questrade Wealth Management Inc., Community Trust Company, Zolo, and Flexiti Financial Inc., provides securities and foreign currency investment, professionally managed investment portfolios, mortgages, real estate services,...
