Customer Service Specialist
6 days ago
CITAKS FAMILY INC. is seeking a dedicated and enthusiastic **Customer Service Specialist** to join our team. In this role, you will be the first point of contact for our clients, providing exceptional service and support to families seeking our childcare and family-oriented services.
**Key Responsibilities**
- Assist families in navigating our programs and resources, ensuring a positive experience.
- Maintain detailed records of customer interactions and feedback.
- Collaborate with team members to improve service delivery and enhance customer satisfaction.
- Participate in training sessions to stay updated on company policies and services.
**Qualifications**
- High school diploma or equivalent; additional education in customer service or related fields is a plus.
- Proven experience in customer service or a related role.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and a customer-focused mindset.
- Ability to work in a fast-paced environment and manage multiple tasks effectively.
**Benefits**
- Competitive salary and benefits package.
- Opportunities for professional development and growth within the company.
- A supportive and collaborative work environment.
**Job Types**: Full-time, Part-time, Fixed term contract
Pay: $21.20-$28.48 per hour
**Benefits**:
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- RRSP match
Work Location: In person
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