Customer Service Reps/sports Specialists

2 weeks ago

Oshawa, Canada Sutherland Full time

**Contract Type**:

- Permanent WAH

**Location**:

- Oshawa - ON

**Date Published**:

- 07-02-2025

**Job ID**:

- REF31710E

Company Description:
Do you enjoy sports? Are you passionate about entertainment and technology? Enjoy streaming? Interested in a **work from home** opportunity?

**Join Us.**

Our high-performing Streaming Services team is searching for individuals who are curious, innovative, knowledgeable and excited about sports to join us as Sports Specialists.

**Job Description**:

- Creating best-in-class experiences for all fans that contact us by demonstrating patience and acknowledging customer problems and issues
- Educating the fan, helping them accomplish what they want to do (stream a game, create fantasy account, etc.), and talk sports while you do it
- Effectively using all available technology tools and resources to resolve fan inquiries
- Developing/maintaining a general knowledge of client’s products and services

**What we offer**:
Competitive hourly rates, paid training and PTO
- be sure to ask about our Global Flexible Vacation Policy
- Additional pay incentives as well as monthly rewards & recognition programs
- Medical, dental and vision benefits
- Advancement opportunities - 80% of our frontline leaders have been promoted from within
- Employee Discounts
- EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland

Qualifications:

- High school diploma or GED
- Ability to type 30+ words per minute
- 1+ year of customer service experience
- Excellent English communication skills, both verbal and written, as well as strong critical thinking and problem-solving skills.
- Efficient in website/digital navigation and interaction
- Strong knowledge of and passion for sports Ability to multitask, prioritize and manage time effectively in a fast-paced - but remote
- environment
- Proficient in Microsoft programs

We will provide equipment, but to **work from home** you must have:

- A quiet and distraction-free, secure place to work.
- Excellent Internet connectivity with access speeds of 2 Mbps upload and 10 Mbps download - the faster the better
- In-house network, and a hard-wired Internet connection capable of continuously supporting outstanding call quality and high-speed response rates (wireless and/or satellite Internet Service Providers are not compatible with our systems)

Additional Information:
This job is open only to residents of Canada, and you must be authorized to work in Canada in order to be considered for employment.

Additional information
- As a digital transformation company and just re-certified as a _**_Great Place to Work,_**_ Sutherland has been helping customers globally achieve greater agility and transform automated customer experiences for over 35 years. We work with some of the world’s most known brands in dozens of industries, including Banking & Financial Services; Insurance; Communications, Media & Entertainment; Healthcare; Retail & Consumer Packaged Goods; Technology; Travel, Transportation, Hospitality & Logistics; and Mortgage Services, helping them to better support and serve their customers._

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