Service Coordinator

2 days ago

WhitchurchStouffville, Canada Stouffville Toyota Full time

The Service Coordinator is responsible for answering all incoming service department phone calls in an efficient and helpful manner. This position will book service appointments, assist management in performing various administrative tasks, oversee all appointments and consult with the management team regarding any discrepancies.
- **Develop & Maintain Strong Relationships with the Customer**:

- **Provide Excellent Service Experience**:

- **Be detailed oriented**:

- **Commitment to the Dealership Brand**:

- **Develop and maintain full knowledge about the industry**

**Responsibilities**
- Answer all incoming phone calls.
- Answer any inquiries if possible.
- Maintain and control service appointments.
- Perform service department administrative tasks as directed.
- Book service appointments as per the dealership’s appointment process.
- Follow up with customers and book appointments for special ordered parts.
- Review the special-order parts files, and then call the customers once parts have arrived.
- Assist customers when picking up their vehicles, and accept payment when necessary.

**Education & Experience**
- Minimum Grade 12 High school diploma
- Microsoft Office (Excel, MS Word, and Outlook)
- College certificate or additional courses would be an asset.
- A fundamental understanding of automotive mechanical fundamentals.
- Adaptable to work evening and weekend shifts as scheduled.

**Personal Attributes**
- Passionate and driven towards results.
- Team player with minimum supervision required.
- Strong communication skills with attention to detail.
- Ability to maintain confidentiality, demonstrate work ethics, and professionalism.
- Excellent interpersonal and time management skills.
- Thrives in a high pace environment.

**Specific Skills**
- Excellent interpersonal skills with an upbeat and engaging attitude.
- Customer relationship skills including listening and the ability to communicate effectively.
- Problem solving and critical thinking skills.
- Basic computer skills.
- Good math skills.
- Organized and pays attention to detail.
- Able to operate manual and automatic transmissions.

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