People and Operations Manager

We are currently seeking a **People and Operations Manager **to join our team in **Fredericton, NB.**

**VIVA Therapeutic Services **(VIVA), formerly Autism Intervention Services, was founded by Danielle Pelletier in 2005, to provide preschool aged children with autism spectrum disorder and their families with high quality, evidence-based services. At VIVA, our programs are dedicated to providing quality intervention and making every teaching moment count. As a result of our programs’ success, we have gained our government’s confidence in our contracted services and currently serve nearly 600 families across the province of New Brunswick.

**Our Core Values**:
At VIVA we value teamwork, integrity, quality, dignity, diversity, and joy We love what we do We focus on solutions and celebrate each child’s learning. We work together as a close team; we care about each other and support one another to reach our personal and professional goals. We do the right thing for the well-being of our clientsbeing honest, accountable, and showing up every day We value open feedback, and continuously strive to offer excellence in our programs. We respect individuality in all children and understand they have unique needs. We aim to learn more about each other, and to act with compassion and kindness.

**We Offer**:

- Competitive salary
- Comprehensive group benefits plan
- Travel expenses
- Vacation and personal leave
- Cellphone allowance
- Continuing education
- Employee/employer RRSP matching plan

**Sound like you?**

Our People and Operations Manager is dedicated to sustaining our thriving culture while making a positive administrative impact. This position will enforce policies and procedures to support the work of the organization, and support our clinical teams who work with preschool children with autism spectrum disorder. If you are a talented management professional who enjoys making an impact and wants to be part of a thriving and supportive culture, we want to hear from you

**Position Summary**:
Our People and Operations Manager is responsible for the following Human Resources and Operational Support activities:
**Recruitment / Selection**:

- Recruitment activities, such participating in job fairs at high schools, colleges, universities, online advertisements, job listings, social media and other means to attract and hire suitable employees for our organization
- Prepare offers of employment and new hire orientation packages

**Day to Day Support**:

- Provide day-to-day human resource guidance and operational support to the Director
- Management of employee support including: change management, performance and attendance management, disability management (medical leaves) and return to work planning and accommodations
- Provide mentorship and coaching to supervisors who have employee or work-related issues
- Conflict mediation and/or resolution; incident investigation
- Communication of new and updated policies and procedures
- Accountable to maintain and manage employees’ personnel file requirements for contract compliance (e.g., criminal record checks with vulnerable sectors Social Development Prior Contact Checks, level one completion, etc.)
- Maintain staffing related data reports
- Partner with Regional Director to develop plans to support retention and engagement to improve the employee experience

**Orientation and onboarding**:

- Manage orientation of new employees to ensure a thorough introduction to the company, our values and ensure proper understanding of company policies and procedures
- Communicate with payroll administration to ensure proper set up of HR and payroll documentation
- Coordinate with Regional Trainer to support new employee training

**Dismissals, end of contracts and transitions**:

- Resignation acknowledgement
- Conduct exit interview and questionnaire
- Communication notifications to stakeholders

**Operations**:

- Supervise the administrative team (2) within the Fredericton region
- Proactively review and manage outcome data to ensure we are meeting contractual obligations
- Oversee facility and budget needs for the region

**Qualifications and Requirements**:

- Post-secondary education or community college certification in Human Resource Management, Leadership, Business Administration, etc.
- 2-3 years related experience working in the human resources or people management field.
- CPHR designation is considered an asset.
- Attention to detail and superior organizational skills are a must.
- Adept and competent using Microsoft Office including Outlook, Word, Excel and Teams.
- Comfortable with technology; experience with a human resources management software is an asset.
- Demonstrate exceptional abilities to work in a team setting and a high level of professionalism, confidentiality and integrity, adopting and respecting VIVA’s vision and values.
- Exceptional communication skills (written and verbal).
- Present a clear criminal record check, vulnerable secto