French Bilingual

**Workplace Flexibility**:Hybrid**

**_
For more than 100 years, Olympus has focused on making people’s lives healthier, safer and more fulfilling._**

Every day, we live by our philosophy, True to Life, by advancing medical technologies and elevating the standard of patient care so people everywhere can fulfill their desires, dreams, and lives.

Our five Core Values empower us to achieve Our Purpose:
**Patient Focus, Integrity, Innovation, Impact and Empathy.**

Learn more about Life at Olympus.Within this role, the Sales Operations Specialist, will work directly with the Sales team to ensure a streamlined single point of contact and support for outlined duties. This position will help drive patient focus through cultivating a solutions oriented mindset and by approaching all situations with a critical and innovative mindset. This position will be responsible for the management of sales operational actions as laid out and required by the operations team.

**Job Duties**:

- Leverage CRM systems, sales enablement tools, and analytic platforms to support sales operations initiatives.
- Action requirements as outlined in departments reports.
- Maintain individual and departmental KPI performance including but not limited to:

- Adhering to all response time commitments,
- Maintain a minimum of 98% error free actions,
- Provides accurate and timely delivery of the following to the Sales team regarding internal inquiries surrounding order management for both sales and repair scenarios,
- Support and manage product order allocation processing,
- Project order management as requirements are set forth by the project management team,
- Effectively manage the inflow of all Sales inquiries through various contact streams to maintain optimal service of needs and requests.
- Be the lead contact point for all actions as outlined by the Sales Operations leadership team in support of the designated sales area.
- Drive operational efficiency and effectiveness of actions, processes and procedures with a mindset for continuous improvement and innovation through the end-to-end sales process.
- Collaborate with Sales Operations Leadership on strategic opportunities to elevate the territory support experience.
- Effectively adhere to and utilize company and division policies and procedures to assist with problem resolution for customer inquiry.
- Minimal travel may be required and as directed by leadership.
- Perform other related duties and/or work as assigned.

**Job Qualifications**:
**Required**:

- Post-secondary Degree/Diploma required.
- Minimum 4 Years of relevant work experience within the Customer Service or Sales Operations landscape.
- Bilingual English French proficiency in speaking, reading, writing abilities are required.
- Ability to work flexible hours.

**Preferred**:

- Experience with Datasweep, SalesForce, Service Cloud, CRM or SAP an asset.
- Medium Microsoft Office skills required, advanced Microsoft Office skills preferred.
- Ability to think creatively to innovate new ideas.
- Strong in cross-departmental collaboration.
- Strong analytical abilities.
- Excellent communication skills.
- Demonstrates strong organizational skills.
- Extremely detail oriented.
- Motivated, results oriented and persistent.
- Proactive/takes initiative.
- Maintains a positive attitude and works well within a team environment.
- Handles stressful situations in a fast-paced environment.
- Effectively prioritizes workload/time management.
- Excellent verbal and written communication/customer service skills.
- Hepatitis B vaccination is recommended for employees who are at risk for exposure to blood or other bodily fluids on the job. Service responsibilities include the handling of products and equipment that may have potentially come into contact with blood or bodily fluids. OCI requires that all employees working in areas that may be exposed to this risk, either provide proof of the Twinrix (Hepatitis A and B) vaccination or sign a waiver accepting the possible risk of exposure from not being vaccinated. If you have severe allergies or ever had a severe allergic reaction to a vaccine, please seek medical advice before taking this vaccine.

**Why join Olympus?**
- We offer a holistic employee experience supporting personal and professional well-being through meaningful work, equitable offerings, and a connected culture._

**Equitable Offerings you can count on**:

- Competitive salaries, annual bonus
- Comprehensive medical benefits and pension plan
- Generous Paid Vacation and Sick Time
- Paid Parental Leave and Adoption Assistance

**Connected Culture you can embrace**:

- Work-life integrated culture that supports an employee centric mindset
- Offers onsite, hybrid and field work environments
- Paid volunteering and charitable donation/match programs
- Diversity Equity & Inclusion Initiatives including Employee Resource Groups
- Dedicated Training Resources and Learning & Development Programs
- Paid Educational Assistance