Franchise Hotel

2 weeks ago

Mississauga, Canada Holiday Inn Full time

**About Us**

Holiday Inn Express & Suites Toronto Airport West is currently looking for a Front Office Manager to join our dynamic team. The Front Office Manager will be responsible for all aspects of the daily operations of the front office in a hotel environment. The role includes working with the hotel team to develop strategies and coordinate programs to optimize guest and employee satisfaction, product quality, and revenue opportunities, and ensure the property's ongoing competitiveness in the market.

**Your day to day**:
*** Key Responsibilities**

*** Reporting to the General Manager, the Front Office Manager will**:
***

***:

- **Demonstrate and promote a 100% commitment to providing exceptional experiences for our guests and employees;**
***:

- **Ensure guests receive prompt, professional attention and personal recognition. Ensure guests are greeted upon arrival;**
***:

- **Respond appropriately to guest complaints. Implement appropriate service recovery gestures in order to ensure total guest satisfaction;**
***:

- **Maximize total hotel revenues including but not limited to occupancy and increase RevPar on a daily basis;**
***:

- **Maintain all policies and internal controls related to the front office operations to ensure the security of monies, credit and financial transactions, and guest security;**
***:

- **Assist with recruitment, training, supervision, and discipline of Front Desk/Guest Services team members;**
***:

- **Ensure all staff is properly trained on systems, security and cash handling procedures, and service standards and have the tools and equipment needed to effectively carry out their job functions;**
***:

- **Promote teamwork and quality service through daily communication and coordination with other departments;**
***:

- **Schedule the staff within budgeted guidelines and provide the best coverage for service demands;**
***:

- **Organize and maintain front office records and equipment in accordance with hotel policy and control the inventory of front office supplies/forms;**
***:

- **Prepare, monitor and maintain front office reports as required;**
***:

- **Perform other duties as assigned.**

**What we need from you**

*** What We are Looking For...**

***

***:

- **Strong computer skills, with knowledge of Microsoft Office and Opera Hotel Property Management Systems;**
***:

- **Organized, results-orientated, proven time management skills and ability to work under pressure;**
***:

- **Effective communication skills, verbal and written;**
***:

- **Revenue Management skills and past involvement in the revenue management process an asset;**
***:

- **Strong leader who can develop the skills of others and thrives in a fast-paced environment-maintaining composure and objectivity with guests and team members;**
***

***Available to work days, nights, weekends, and/or holidays as required, including occasional Manager-On-Duty shifts.**
**What we offer**

*** Job Types: Full-time, Permanent**

*** Benefits**:
***

***:

- **Dental care**
***:

- **Extended health care**
***:

- **Vision care

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