Computer Support Technician

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Our employees exemplify Langara's values of excellence, collegiality, innovation and integrity. If you think this position fits your qualifications, we encourage you to apply

Langara College is located in Vancouver, B.C.: applicants to postings must be located in BC or willing to move to BC to accept work with Langara College. Exceptions to this will be clearly outlined in the event Langara College requires work (or positions to be based) to be performed outside BC or Canada.

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account.

Job Title:
Computer Support Technician

Employee Group:
CUPE

Employee Type:
Permanent

Start Date:
Tuesday, October 1 2024

End Date (if applicable):
**Job Description**:
The Computer Support Technician provides IT technical support to users throughout the College through the Service Desk using a client-centered approach according to established policy, practices and standards. The CST will respond to hardware and software incidents as well as user requests. CSTs are expected to provide training to users in a one-on-one or group setting.

Qualifications Required:
Education
- Two year Diploma in Computing Studies such as Applied Computer Science Technology Diploma, or Computer Information Systems Diploma.
- Two (2) years related experience in providing technical support to users, and working with computer systems, software, and hardware.
- ITIL Foundation Certification.
- A+ Certificate, an asset.
- Microsoft Certified IT Professional (current version), an asset.
- Mac OS X Support Essentials certification (current version), an asset.
- An equivalent combination of education and experience may be considered.
- Considerable knowledge of both PC and Mac hardware and software.
- Experience with installation, configuring, testing, troubleshooting repairs, and upgrades of various computer hardware, software, and peripherals.

Skills & Abilities
- Ability to communicate effectively with others, both verbally and in writing.
- Ability to describe technical concepts to users and train users on computer-related equipment.
- Ability to determine and provide technical support advice and corresponding client-centered services.
- Ability to organize, to prioritize workload, and manage time to meet deadlines.
- Ability to problem-solve, troubleshoot, diagnose, and resolve a variety of computer problems.
- Ability to work independently and as a member of a team.
- Ability to work with a minimum of supervision.
- Ability to establish and maintain effective working relationships with other employees, students, and service vendors.
- Ability to understand and keep up with constantly changing technical information.
- Ability to provide work and support clients in difficult and stressful situations on a daily basis.

Working Conditions
- Ability to safely lift and carry various computer related equipment.
- Flexibility to provide non-regular hours support by working the evening and/or weekend shift.

Hours & Days of Work: Evening Shift: M-F 11:45am - 8:15pm with the possibility of being moved to the Weekday Shift: Monday to Friday 7:45am to 4:15pm or the Weekend Shift: Tue-Fri 7:45am-4:15pm & Sat 8:45am-5:15pm

To obtain the full job description, please

contact

our recruitment team.

Salary Range:
$35.34 - $39.75 per hour

Pay Grade:
CUPE IT Paygrade C

Scheduled Weekly Hours:
37.5

Hours may vary according to the needs of the department.

Compressed Workweek (Fortnight):
No

Closing Date:
Monday, September 16 2024

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us.

If you were a temporary employee with CUPE Local 15 at Langara College who has worked within the last five (5) months of the closing date on this posting, please

contact

our recruitment team if you meet the criteria for internal status (850 hours worked) as per Article III.7.g in the

CUPE Collective Agreement

Langara is committed to enhancing our diverse workforce.