Specialist, Parts

1 week ago

Quebec City, Canada RXO, Inc. Full time

**Accelerate your career at RXO**
RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.

Compensation for this role is $40,000-50,000 The role may also be eligible for bonus or commission pay. Actual compensation may vary due to factors such as experience and skill set.

Compensation Range: $40,000-$50,000

As a Specialist, Parts at RXO, you will deliver exceptional service to our customers and drivers before, during and after the call.

What your day-to-day will look like:

- Support customer with respect to Key Performance Indicators (KPIs), including, but not limited to, reducing backorders and past dues, accurate forecasts, new model launches, recalls, supplier collaboration
- Meet workload criteria and metrics
- Monitor and track pickups and deliveries, and notify customers of any deviation from the run schedule
- Utilize customer tools to provide accurate updates related to shipments, forecasts, schedules, etc.
- Collaborate with customer and escalate any issues through appropriate channels
- Update/create standardized process documents
- Facilitate/participate in conference calls with suppliers/customer
- Collaborate cross functionally with other departments within GM CCA, including, but not limited to, engineering, logistics, product development, supplier quality and purchasing
- Able to work autonomously and adapt to change

At a minimum, you’ll need:

- Excellent verbal and written communication skills
- Strong supplier and customer interaction experience
- Basic computer skills

It’d be great if you also have:

- Knowledge of the transportation industry
- Strong organizational and time management skills, including multitasking and managing customer expectations in a fast-paced environment

**Does this sound like you? Check out what else RXO has to offer.**

**Why Join Us**:
**Our Benefits**

- Supplemental medical, dental, and vision plans to keep you at peak performance

- Pension plan with an employer matching contribution

- Company-paid disability and life insurance

- Mental health resources and Employee & Family Assistance Program (EFAP)

- Career and Leadership Development Programs

- Paid time off, company holidays, and volunteer days

**Our Culture**

Our values are the key to our unique culture and our ability to deliver for everyone we serve.

We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships.

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