Front of House Supervisor

6 days ago

Calgary, Canada Aglio- modern italian restaurant. Full time

**Job Summary**
Aglio, an upscale Italian pop-up restaurant, is looking for a hardworking and motivated Front of House Supervisor to join our team. We are known for delivering very high standards of customer service, authentic Italian flavours, and a warm, welcoming atmosphere.

What We’re Looking For

We’re seeking someone who:

- Is hardworking, reliable, and professional.
- Knows how to manage busy times calmly and efficiently.
- Has strong leadership skills and a natural ability to motivate and guide staff.
- Has solid wine knowledge, especially Italian wines, and can confidently make pairing suggestions to guests.
- Understands the importance of delivering exceptional guest experiences in an upscale setting.
- Has experience in a supervisory or lead server role (Italian cuisine experience is an asset but not required).
- Is comfortable stepping in to take tables when the restaurant is not busy, creating additional opportunities to earn extra tips.
- Can maintain smooth operations in a pop-up restaurant environment and adapt quickly as needed.

**Responsibilities**:

- Oversee daily FOH operations and support the service team.
- Maintain and enforce high service standards to match our upscale Italian concept.
- Guide guests through the menu and recommend wine pairings confidently.
- Assist with seating guests, running food, and providing table service.
- Ensure guests feel taken care of and resolve any service-related concerns.
- Lead pre-shift meetings and communicate effectively with the kitchen and bar.
- Support staff training, including basic wine and service standards, and help maintain a positive work culture.
- Help create a smooth and efficient flow during both busy and slower periods.

What We Offer
- A supportive environment with opportunities to grow.
- A chance to be part of an exciting and evolving pop-up restaurant concept.
- Ability to take tables during slower periods for additional tips.
- Competitive compensation based on experience.
- Staff meals and dining discounts.

If you’re passionate about hospitality, knowledgeable about wine, and want to be part of a team that values quality, professionalism, and great Italian food, we’d love to hear from you.

**Job Types**: Full-time, Part-time, Permanent

Pay: Up to $18.00 per hour

Work Location: In person

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