Customer Account Coordinator

_**About Polykar**_
Founded in 1987, Polykar has become an award-winning leader in the manufacturing of sustainable packaging solutions. Our specialty lies in producing polyethylene film for converters, garbage bags, certified compostable bags, food, and industrial packaging. Our commitment to quality is matched only by our dedication to trustworthiness and sustainability. These values not only guide us internally but shine through our exemplary service to customers. A display of collaboration, excellence, and pride has also earned us recognition as one of Canada's Best Managed Companies since 2021. With a dual-plant model, our goal is to create innovative products that generate less waste and benefit everyone - one flexible package at a time. It's how we work

Why Join Us?
- **Positive workplace culture, with a strong emphasis on safety**:

- **Life insurance**:

- **Long Term Disability Insurance**:

- **Health and Dental benefits**:

- **Vision care**:

- **Performance Bonus Plan**:

- **Paid time off**:

- **On-site parking**
- **Customer Account Coordinator**_

Reporting to the Customer Experience Manager, the Customer Account Coordinator acts as a bridge between Polykar and its customers. They manage client accounts, respond to inquiries, resolve issues, and collaborate with the sales, production, supply chain, and marketing teams to build and maintain strong relationships.
- **Roles & Responsibilities**_
- Enter customer orders and ensure the accuracy of information (quantities, prices, items, etc.).
- Communicate with clients regarding estimated delivery timelines.
- Update the customer database and communication logs (price increase notices, follow-ups, etc.).
- Respond to customer inquiries and provide product recommendations.
- Maintain and update customer account information.
- Log complaints using the designated reporting form.
- Coordinate with production and shipping to ensure deadlines and customer requirements are met.
- Follow up on orders and back-ordered items with production managers.
- Support the sales team with client-related activities such as onboarding new customers and preparing sales materials.
- Monitor customer account activity and generate reports to enhance service and satisfaction.
- Participate in inventory counts and adjust variances in the system.
- Collaborate with the team to achieve common goals.
- Perform any other related duties.
- **Qualifications & Experience**_
- Post secondary education in a relevant field, an asset.
- Minimum of three (3) years of experience in a similar role and industry (an asset).
- Knowledge of plastic products and market (an asset).
- Excellent communication skills for interacting with clients and internal teams.
- Strong attention to detail
- Excellent organizational and time management skills
- Ability to analyze complex situations and solve problems using sound judgment
- Capacity to manage multiple tasks simultaneously, take initiative, and adapt easily
- Ability to work well under pressure in a fast-paced environment
- Proficiency in relevant software and systems, such as CRM, ERP, and Microsoft Office Suite
- Bilingual - French and English

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Edmonton, AB T6Y 0N3: reliably commute or plan to relocate before starting work (required)

Application question(s):

- What are your salary expectations for the role of Customer Account Coordinator?

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- French (required)

Work Location: In person