Account Coordinator

Account Coordinator

Ideas with Intention

zag (that’s right, no capital) is a full-service, marketing and advertising agency that is hell-bent on getting to know brands inside and out. We ensure we capture the perfect blend of creativity, strategy and management to catapult brands in the right direction with ease. With us, there is always room to grow, and we are currently looking for an Account Coordinator to do just that.

We come to work every day to solve challenges, and we lean on our teammates to do it. We all have titles, but we’re not defined by them. By working together and bending our disciplines, we bring unique perspectives to the table, learn from each other, and ultimately, stick the landing.

We have six guiding principles that help keep us grounded along the way:
Be Better.

We strive for unicorn-level greatness.

Own It.

We care about what we create.

Think Beyond.

We outsmart challenges with creative and forward thinking.

Get Real.

We dare to show up as ourselves.

Team Up.

We take the carpool lane, working together to achieve the best results.

All In.

We make it count. Every day.

More About Working at zag

We know agency life can be fast-paced so are intentional about making sure that we are investing in our culture through tech-led solutions and ongoing employee-driven engagement activities (S’mores and ghost stories Escape rooms Virtual Friday hangs). Additionally, we offer great benefits, including paid personal days and competitive holiday time.

At zag, we believe in inclusivity, and it’s a key part of how we conduct ourselves within our team and in the industry. All aspects of employment will be based on merit, competence, performance and business needs.

The Position

The Account Coordinator provides support on all facets of project planning and execution, facilitating the necessary processes with internal team members and clients to see the success of projects through. They ensure information is captured and relayed appropriately on assigned accounts and action out the steps required to fulfill client deliverables in an efficient, timely manner. They’re expert organizers who are highly effective at staying on top of multiple projects, each with various moving pieces, thanks to their proactive thinking skills, exceptional verbal and written communication abilities and a strong attention to detail.

Overall Accountability

The purpose of this position is to collaborate with other key members of the Client Services department, assess client needs and manage the administrative functions associated with deliverables, activities, budgets, and deadlines for creative campaigns and individual client projects.

This includes developing a comprehensive understanding of all assigned accounts’ activity, upholding detailed program and project management and maintaining professional communication with clients as well as production and media suppliers as needed.

Responsibilities & Duties

Areas of responsibility for the Account Coordinator will include:

- Interpret proposals and develop clear actions with appropriate deadlines for client deliverables
- Source media and production quotes as needed and verify specifications
- Conduct market and industry research as needed and assist with developing media budgets
- Solicit metrics and program performance measures to evaluate campaign/project effectiveness to integrate into future client initiatives
- Proactively consider strengths, weaknesses, opportunities and threats for assigned accounts and how this could impact clients’ businesses and dealings with the agency
- Work alongside Account Manager(s) to monitor project constraints (schedule/scope/resources)

What You Need to Succeed
- 1+ year of experience in an administrative role, preferably within a marketing agency or department
- Degree or Certificate in marketing
- Excellent communication skills, both written and verbal
- Ability to work under pressure and manage multiple projects simultaneously
- Strong attention to detail, a customer focused mindset, and strong critical thinking and problem-solving skills.

Applying

To be considered for this position, you will need a passion for marketing and be able to think on your feet. Experience in an agency setting will be considered an asset. While you can be located anywhere in Canada, you will be expected to work within an MST time zone.

Please note we work in a hybrid work environment.