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Banquet Captain
2 weeks ago
Matrix Hotel is looking for an exciting & enthusiastic addition to help lead our food & beverage team
The Banquet Captain is a front line professional that welcomes guests to the hotel function & hospitality spaces, that assists in the supervision of hotel food & beverage staff in the completion of the assigned functions and set-up, as well as oversees the service and break-down functions in a safe manner. The Banquet Captain must represent the hotel through excellence in service and hospitality, and is required to maintain a flexible schedule and be available to work shift work including weekends, holidays & evenings
**ESSENTIAL JOB FUNCTIONS**:
- Check banquet event orders to ensure that all information is accurate.
- Check room set-up to see that banquet event order directions are completely followed. Ensure that all public areas are neat and clean.
- Make contact with group representatives. Explain how to make contact if needed throughout the function.
- Communicate all banquet event order changes to catering or convention services office and affected departments.
- Coordinate with banquet staff set-ups, changes and time schedules for all functions.
- Verify staffing levels for the next day's functions. Adjust schedules accordingly through the addition or cancellation of servers/bartender/hospitality.
- Operate as a banquet server when needed; setting-up, greeting and serving the guest and breaking-down the function.
- Inspect banquet areas at end of function to ensure all equipment is returned to its proper area and all areas are clean.
- Verify all banquet checks at end of day and turn in to Night Audit.
- Assist in the training and supervision of all servers.
- Responsible for scheduling and operations in the absence of the Banquet Manager.
- Complete other duties as assigned or required.
- Perform any other job related duties as assigned.
**MINIMUM QUALIFICATIONS**:
- Minimum 1 year previous banquet/service supervisory experience required.
- ProServe certification required.
- Must have basic knowledge of food and beverage preparations, service standards, guest relations and etiquette.
- Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
- Knowledge of the appropriate table settings and serviceware.
- Ability to remember, recite and promote the variety of menu items.
- Ability to transport up to 30 lbs. through a crowded room on a continuous basis throughout the shift.
- Ability to operate beverage equipment, e.g., coffee maker.
- Must be completely familiar with the role during hotel emergencies, including fire alarms, medical emergencies, the use of Incident Reports and Logbooks.
- Fluent in English (written and oral).
- Must be able to work varied shift work, including weekends and holidays.
**ADDITIONAL QUALIFICATIONS**:
- Security clearance required upon offer of employment.
- Self-starting personality with an even disposition.
- Maintain a professional appearance and manner at all times.
- _Highly organized, results oriented and ability to work in a multi-functional team environment._
- _Must be completely familiar with the role during hotel emergencies, including fire alarms, medical emergencies, the use of Incident Reports and Logbooks._
- _Provincial legislation requires employees to work safely and cooperate with their employer by following the health and safety rules for the job._
53 North Collection and Crescent Hotels & Resorts offer competitive wages, work/life balance, advancement opportunities & a comprehensive group benefits package.
**OUR DIFFERENCES ARE WHAT MAKE US GREAT**
At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve.
That’s why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.
**Behaviors**
Required
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
- Enthusiastic: Shows intense and eager enjoyment and interest
- Team Player: Works well as a member of a group
- Dedicated: Devoted to a task or purpose with loyalty or integrity
