Implementation Specialist

Doing business to business, person to person. Payworks is a leading workforce management solutions provider and multi-year winner of the Canada’s Best Managed Companies program. We are proud to be Canadian owned and operated as well as committed to developing world-class products and providing a progressive workplace culture where **Doing Right by People**_ _is our purpose.

**DOING RIGHT BY PEOPLE - IT’S WHAT WE DO**:
The Implementation Specialist manages new client expectations with a high level of service and support in response to implementation needs, regardless of account complexity. You will manage the set-up of Payworks workforce management solution for new customers, taking the client from the close of the sale to the pass off to their assigned Client Service Representative. Using your accelerated understanding of workforce management demands, you will interpret and determine the needs of the client while using project management skills to complete the implementation effectively and efficiently.

**WHY YOU SHOULD CHOOSE PAYWORKS**:

- Comprehensive employer paid benefits for you and your family and excellent pension plan with employer contributions.
- Plenty of professional development opportunities.
- Community-minded culture - Receive two paid days per year to volunteer and lots of opportunity to “Pay it Forward”.
- Time and flexibility to meet your needs - Hybrid work model with flexible work options, plus 3 weeks vacation to start, flex time and parental leave benefits.
- Cool perks - Annual wellness subsidy, Costco membership, fun office environment and events, regularly scheduled fitness classes, and more

**PROVIDE AN EXCEPTIONAL CLIENT EXPERIENCE** - IT’S WHAT YOU’LL DO***:

- ** Build client relationships** - Payworks takes pride in delivering superior client service to businesses across Canada. Using needs analysis, effective probing techniques, active listening and communication skills, you will uncover client requirements while identifying any issues or opportunities which arise from queries. You will initiate the system-user relationship with the client administrator of the Payworks product and provide them with advice and guidance on our product.
- ** Implement great products** - You will facilitate the client implementation, from data entry and training to equipment delivery. Leveraging your keen attention to detail, you will gather and use the product input requirements specific to each client, enter data and administer the database set-up all while maintaining accuracy and integrity of information.
- ** Work with a team** - Liaise with the Sales team to manage the prospect/client relationship from introduction to sale closure and facilitate an easy and effective client setup. You will communicate effectively with all functional areas of Payworks, pulling together the resources available to grow the business and meet company objectives.
- ** Enhance your career** - We are committed to providing opportunities for personal growth and development that encourage our people to excel and make a real difference throughout their career journey. We will provide a solid training experience to set you up for success

**WHAT YOU’LL NEED TO SUCCEED***:

- Post-secondary degree or diploma or related studies and/or equivalent combination of education and experience.
- Previous experience implementing workforce management solutions or similar project planning is consider a strong asset.
- Previous knowledge of Payworks product or related exposure of comparable solutions as Payroll, Absence Management, Time Management and HR module is preferred.
- Strong planning and organizational skills with the ability to handle multiple demands concurrently, work independently, and demonstrate resourcefulness.
- Accelerated needs analysis skills with the ability to effectively present and discuss intangible services and solutions with clients.

**We are proud to support a hybrid work model that allows employees to choose the work location that best suits their work and lifestyle. The Implementation Specialist reports into the Payworks office, however has the option to work remotely, in the office or on a hybrid work model.