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Service Manager

2 weeks ago

Regina, Canada MicroAge Full time

Are you a natural leader with a passion for technology, service and a commitment to excellence? Do you believe that business success comes from creating a positive and collaborative culture that values growth and teamwork? If so, MicroAge in Regina wants YOU

We are seeking an experienced Service Manager to lead our talented Service Desk Team, focused on delivering world-class Microsoft 365, Security and Cloud solutions to our growing client base. But that's not all - we want someone who shares our commitment to building a business that is driven by value, innovation and collaboration and will contribute to our fun, positive company culture and aligns with our core values.

At MicroAge, we believe in working hard and playing hard, and we know how to do both Our team loves to deploy state-of-the-art technology, whether on-premise or in the cloud, and we also enjoy a little friendly competition. Join our company slo-pitch team, challenge a colleague to a game of ping pong, or just enjoy the fun and energetic atmosphere that has made MicroAge one of Canada's top 50 IT companies for 6 years running.

If you're a Service Manager who wants to take on a new challenge and be a part of a dynamic and growing team, we want to hear from you. Come join us in Regina, Saskatchewan, where the skies are alive with opportunities. If you know your Why, what are you waiting for?

**Requirements** for the **Service Manager** role at MicroAge Regina:

- Leadership skills: The Service Manager must be able to inspire, motivate, and lead the Service Desk Team to achieve high levels of performance and productivity.
- Communication skills: Effective communication is essential in this role, both with the team and with clients. The Service Manager must be able to communicate clearly, concisely, and diplomatically, both verbally and in writing.
- Team-building skills: The Service Manager should be able to build and foster a positive and collaborative team culture that encourages teamwork, knowledge-sharing, and continuous improvement.
- Performance management: The Service Manager must be able to set clear expectations and goals for team members, provide regular feedback, and manage performance issues effectively.
- Training and development: The Service Manager must be committed to ongoing training and development for team members, ensuring that they have the knowledge and skills needed to excel in their roles.
- Customer service orientation: The Service Manager must be focused on delivering exceptional customer service, leading from the front for all clients.
- Technical knowledge: While not necessarily a technical role, the Service Manager must have a strong understanding of Microsoft 365, Security, Networks and Cloud solutions to effectively lead the Service Desk Team.
- Problem-solving skills: The Service Manager must be able to identify and troubleshoot problems quickly and effectively, using a data-driven approach to decision-making.
- Flexibility: Finally, the Service Manager should be adaptable and flexible, able to thrive in a fast-paced and dynamic environment and adjust priorities as needed to meet business needs.

**Qualifications and Experience**
- 5+ years leading an IT Team
- 5+ years of technical experience with Microsoft 365, Cloud Computing, Network Or Security
- Bachelor’s Degree in Computer Science, Information Technology or Business Administration
- Certificate in ITIL beneficial
- Experience with Project Management methodologies and tools
- A proven track record of successfully implementing and management of Service Level Agreements and Key Performance Indicators
- Excellent people management skills, with a proven ability to lead and develop high-performing teams.
- Ability to analyze data and use metrics to drive decision-making and continuous improvement.
- Native English or 7 and above score on the International English Language Testing System (IELTS).
- Canadian Citizens, PR or have a valid Canadian Work Permit
- Valid Canadian Driver’s License

**Job Types**: Full-time, Permanent

**Salary**: $65,000.00-$85,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Regina, SK: reliably commute or plan to relocate before starting work (required)

**Experience**:

- service manager: 5 years (preferred)
- Customer service: 5 years (preferred)

Work Location: One location