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Ambulance Communications Officer
2 weeks ago
Consider this challenging opportunity as an Ambulance Communications Officer with the Ministry of Health, Cambridge Central Ambulance Communications Centre. This position is available for dedicated individuals to work rotating shifts in a 24/7 environment. Following the successful completion of the ETP training program, the employee must write and pass the Ministry of Health Ambulance Communications Officer certification examination. The employee will return to his/her dispatch centre for a local training and coaching program as part of the training requirements. OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism: We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace. Visit the OPS Anti-Racism Policy and the OPS Diversity and Inclusion Blueprint pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service. We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's Human Rights Code. Refer to the "How to apply" section if you require a disability-related accommodation. What can I expect to do in this role? **In this role, you will**: - Process 9-1-1 emergency and non-emergency requests for ambulance service - Direct ambulance movements - Provide pre-arrival instructions - Communicate with individuals under stress - Operate complex computer-aided telecommunications equipment How do I qualify? Mandatory - Proficiency in typing at 35 w.p.m. with 90% accuracy - Successfully pass pre-employment standardized testing Job offer is conditional on the successful completion of the following: - Satisfactory criminal record check - Entry-to-Practice (ETP) training and local on-the job training - Restricted Radio Operator Certificate within 30 days of employment - Communications Officer Provincial Certification Multi-Tasking, Organizational and Memory Recall Skills - Ability to coordinate a variety of activities and resources - Ability to maintain control of situation under pressure - Ability to manage on-going stress effectively - Memory recall skills Decision Making, Problem Solving and Critical Thinking Skills - Ability to use professional judgement and critically assess the problem to make sound decision - Ability to set priority and delegate when required Interpersonal, Communication and People Skills - Demonstrate team work, tact and diplomacy - Assertive communication skills to maintain control of call and calm others - Ability to provide coaching and education to others - Listening skills (part of communicating in a non-visual environment) Other Professional Skills - Demonstrate customer service orientation and respect to others - Evidence of a continuous learner and ability to receive constructive criticism - Take initiative and be inspiring to others - Ability to adapt to changes and be an agent of change - Ability to follow and give directions - Good understanding of spatial concepts, and ability to read maps, calculate time, distance and movement Hours of Work - The hours of work are 0-40 hours per week. You are expected to work rotating shifts in a 24/7 environment.
