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Service Manager

2 weeks ago

Middleton, Canada Bruce Automotive Group Full time

Bruce Auto Group comes from a small place, but that hasn't stopped us from becoming one of the largest auto groups in the Maritimes. For nearly 100 years, our focus has been on something much greater than simply selling and servicing vehicles. We devote ourselves to delivering a personalized Bruce experience to every customer as if they were family, and in doing so, supporting the health and growth of our people and the communities we operate in. Our GM store in Middleton is looking for a Service Manager to join their team

Core Responsibilities:

- Provide outstanding customer service, handle customer complaints and maintain a high Customer Service Index (CSI) rating
- Ensure repair work is done right the first time and completed on time. Reduce comebacks by coaching/supporting technicians to practice good workmanship
- Inspect orders for proper completion and pricing accuracy
- Assist in the planning of departmental goals and objectives
- Motivate employees to reach and exceed goals and take an active role within the department
- Ensure that department receivables are current and that warranty is promptly closed and managed
- Assist in the selection process of finding top talent
- Ensure training for all employees and encourage technicians to keep their skills up-to-date through technical training offered by manufacturers
- Keep up-to-date with manufacturer warranty and policy procedures
- Work closely with the Customer Care Center on booking appointments
- Monitor employee performance, set goals and be of support to employees’ growth
- Lead by example by following and implementing policies
- Competitive Compensation Package
- Paid Personal Days
- Well-established health & safety program
- A comprehensive medical benefits plan
- A Pension Plan with matching contributions
- A fun and engaging work environment
- Plenty of opportunities to learn, grow and take on new challenges
- Incredible in-house and factory training

We are looking for someone who is/has:

- Previous management and leadership experience
- Previous experience in the automotive service environment
- Excellent communication skills, motivation, and coaching
- Enthusiastic, highly motivated, and goal-driven
- People-oriented personality, self-motived, and a determined individual with outstanding customer service
- Adaptable and able to grab opportunities as they present themselves
- Strong computer skills
- Valid Driver’s License and Acceptable driving record

So, are you ready to become a part of something awesome?