Support Analyst, Student Records

Posting Number

**Posting Number**
- SS0594
- Position Information

**Division**
- Student Services

**Department**
- Student Records

**Supervisor Title**
- Associate Registrar, Student Records & Systems

**Location**
- Comox Valley(CV)

**Posting Type**
- Internal/External Posting

**Position Status**
- Regular

**If Others, please specify**

**Desired Start Date**
- 02/03/2025

**Position End Date (if temporary)**

**Weekly work schedule (please indicate the start and end times for each day of work)**
- Monday-Friday 8:30-4:30

**%**
- 100

**Pay Grade**
- J (interim): $32.49 - $34.46

**Position Summary**
- Reporting to the Associate Registrar, Student Records & Systems and working as a key member of the Student Services team, the Student Records and Systems, Support Analyst contributes the highest level of service to the staff, faculty and students of North Island College.
- The incumbent routinely maintains accurate data in Colleague and Perceptive Content software associated with managing all aspects of student records and accounts, including but not limited to prerequisite checking, arrears, health & dental and student tax receipts (T2202s). The incumbent is also responsible for the accuracy and entry of all college curriculum, both credit and non-credit, and assists with the development and maintenance of the yearly academic and exam timetables.
- This position frequently fields queries and relays accurate information in person, by telephone or electronically to students, staff, faculty and the general public. The incumbent participates in training staff in the use of the all systems as related to their position descriptions.
- The Support Analyst, Student Records & Systems supports the Associate Registrar and Functional Analyst in the development, implementation, and maintenance of systems related to and including the College’s Student Information System (SIS) in order to maintain effective and efficient operation in the Office of the Registrar. The incumbent prepares documentation on system procedures and training and provides support to system users by troubleshooting problems and responding to service desk queries. This position monitors and analyzes the system data to facilitate accurate internal and external reporting requirements.**Position Competencies**
- Job Knowledge
- Judgment
- Teamwork
- Planning & Organization
- Customer Service Excellence
- Communication & Interpersonal Skills

**Duties & Responsibilities**
- 1. Resolves service desk tickets and receives calls related to Colleague Student Module and Student Services myNIC issues. Resolves data inaccuracy issues through analysis, investigation of causes, and implementation of solutions to ensure the accuracy and integrity of student data. This includes but is not limited to initiating refunds, merging duplicate records, missing grades, data checking and audit reports.
- 2. Liaises and collaborates with various internal and external stakeholders, including but not limited to, Education Planner BC and Provincial Ministry regarding data submissions (eg. PENs) and other processes related to college reporting requirements.
- 3. Maintains the accuracy of all student accounts including arrears processes, building and testing tuition rate tables and maintaining accurate financial records in accordance with policies and appropriate approvals.
- 4. Start of term prerequisite checking.
- 5. Enters all approved program and course documentation received from Education Council into the college’s Student Information System (Colleague) and/or calendar (Acalog). Supports the review and implementation of all Continuing Education programs and courses and all other programs and courses submitted via the short-term vocational course and program templates (all curriculum that does not require Education Council approval) process. Ensures accuracy and completeness. Provides support as needed to the developers of this curriculum prior to submission.
- 6. Receives all section requests from the Continuing Education department. Verifies all information is correct. Enters section requests into the college’s database.
- 7. Books classrooms using Colleague and Infosilem-Timetabler for all section requests and academic miscellaneous bookings pertaining to the current academic year.
- 8. Supports the Scheduler in the building of the academic and exam timetables. Assistance may include but will not be limited to copying of the previous year’s timetable, data entry, and data checking.
- 9. Prepares, verifies, and produces program completion, course completion and participation certificates for the college and Transport Canada, which involves knowledge of Transport Canada marine regulations and certification criteria.
- 10. Searches for and reproduces documents from historical microfilmed records (VersaImage) as required.
- 11. Maintains, and tests processes and analyzes results in the preparation and distribution of student tax receipts. Answers all student inquiries