Workforce Planner- HR Scheduler

6 days ago

Toronto, Canada Peninsula Canada Full time

**About Us**

Peninsula Canada is a provider of external HR and OHS solutions; including, employment relations and health and safety advice, consultancy, BrightHR Software and Peninsula brAInbox. We are providers to small and medium-sized businesses located throughout British Columbia, Alberta, Saskatchewan, Manitoba, Ontario, Nova Scotia, New Brunswick, Newfoundland and Labrador; with foreseeable plans of branching out to all provinces in Canada Peninsula is a division of the Peninsula Group, based in Manchester, UK which operates in the UK, Ireland, Australia, New Zealand and, most recently, Canada. We employ over 2,500 people globally Peninsula opened its first Canadian office in Toronto in September 2017 and has quickly become one of the fastest growing companies.

**The Role of HR Resource Planner**

The position of HR Resource Planner is an office-based role. You will plan calendars and confirm appointments for a dedicated team of HR Consultants in line with the defined priorities and targets. Minimize travel through effective Geographical Planning. Ensure all cancellations are backfilled as a priority to ensure productivity of the Consultant is not adversely affected.

You will be expected to work from Monday to Friday. Your regular working hours will be from 9:00 a.m. to 5:30 p.m., although applicants will need to be flexible as the needs of the business can change based on our client volume. There is significant potential for upward mobility for successful hires.

**Day-to-Day Duties and Responsibilities**
- Schedule HR Consultations with meetings
- Schedule the F2F HR meetings with clients and manage travel when required
- Proactively reach out to existing clients to book HR meetings and service reviews
- Ensure Consultant's Schedules are confirmed 2 weeks ahead in line with agreed targets
- Ensure critical clients are planned first and backfilled to maximize productivity
- Ensure cancelled appointments are backfilled as a priority
- Reschedule cancelled appointments for next available date
- Manage consultancy availability 4 weeks ahead to fully understand capacity to be planned
- Ensure all holidays (including bank holidays) training, vacations and birthdays are scheduled in Consultant's calendar to ensure no conflict in scheduling appointments
- This is not an exhaustive list of duties

**Education/Experience**
- 1 to 2 years of previous Scheduling/resource planning experience (preferred)
- 1-2 years customer service experience

**What you Bring to the Team**
- An ability to work independently, as well as a team player
- Excellent communication and interpersonal skills
- Very strong time management skills
- Excellent analytical and problem-solving skills.
- A high level of computer literacy

**Why Work for Peninsula?

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