Operations Manager

Opportunity

As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers coming back to work with us

If you are seeking to be a part of a family, this is the place for you

Maersk Logistics & Services Canada, Inc handles end-to-end warehousing and distribution logistics needs utilizing our strategic network of storage facilities. Our facilities are capable of receiving, storing, processing and dispatching cargo, so we can build flexibility and resilience into the supply chain process. Our integrated solutions allow us to be prepared for supply chain risks, so we can plan distribution to better achieve lead time and goals despite unexpected conditions. Our extensive experience, connections, and deep expertise across different sectors, industries, and transportation modes, means we can be counted on for process excellence that will save time and money.

**Core Competencies**
- Oversee and direct the facility operations to achieve the highest level of productivity, customer service with a focus constantly on cost and efficient use of labor
- Constant focus on the cost of operational labor and understand and uphold financial responsibility for the daily production and labor (P&L),
- Train direct reports on understanding the company information, goals, and objectives within the Operations team
- Manages up to 5 -10 subordinate supervisors who supervise 50+ employees in Special Projects, Shipping, Receiving, Packing, Order Processing, Routing, Inventory and Auditing departments. Is responsible for the overall direction, coordination, and evaluation
- Ensure work procedures and work schedules are being adhered to and that corrective action is being taken within the facility operations
- Effectively communicate with other departments and managers to ensure the efficiency of the facility as a whole
- Track productivity for all the customers
- Ensure all the customers’ SLAs are met
- Customer claim processing, reporting, and procedure compliance facilitation.
- Ensure FC damages are within SLA
- Focus on continuous improvement to reduce cost and improve the bottom line
- Maintain inventory integrity and perform all necessary inventory adjustments & corrections.
- Also act as facility support - ordering packaging material, supplies and other items required to run day to day operations
- Oversee warehouse audits to identify process issues that affect inventory accuracy.
- Monitor overages and shortages as relates to the customer.
- Monitor damages and procedure compliance as relates to the customer.
- Maintain and monitor relationship with custom’s procedures including freight clearance documentation and customer compliance. Liaison with other Damco entities as needed
- Demonstrate adaptability and solution engineering for market fluctuations and other supply chain disruption
- Represent the account(s) during business implementation and execution, including onboarding of new Maersk product portfolio; collaborating with internal project owners accordingly
- Accountable to do resource planning on daily basis
- Monitor productivity and profitability
- Responsible to cross train management staff as well as warehouse associates
- Foster team environment within the facility and demonstrate strong leadership skills
- Adhere to all Health and safety polices within the facility and lead, foster a safe and compliant environment according to legislation
- Manage, evaluate, and mentor Assistant Managers and Supervisors
- Supports the commitment to the Company's Core Values
- Coordinate with Managers and Human Resources to ensure adherence to Company policies and procedures
- Establishes production and quality control standards, develops budget and cost controls, and obtains data regarding types, quantities, specifications, and delivery dates of products ordered.
- Oversee maintenance problems to ensure minimum costs and prevent operational delays ensure all established costs, quality, and delivery commitments are met
- Performs administrative activities associated with the effective management of shop operations, including compiling, storing, and retrieving production data for reports.
- Ensures all assigned employees are aware of and comply with company, government, and customer policies, procedures, and regulations.
- Interviewing, hiring, appraising performance; rewarding and disciplines employees; addressing complaints and resolving problems.
- Must be able to learn detailed functionalities of all the warehouse management system in the warehouse.
- Accountable to order any infrastructure /IT related items
- Work as a backup supervisor in exception cases such as peak
- Responsible for identifying and reducing warehouse operating cost
- Perform other job-related duties as required

**Qualifications**
- College degree preferred but not required
- 5+ years of Management Leadership