National Account Manager

2 days ago

Toronto, Canada The Group Master Full time

**Master, for over 70 years**
We've been the HVAC-R leader and one of Canada's Best Managed Companies since 2010. As the country's leading private HVAC-R distributor, we have over 1,400 active employees, operating in more than 55 branches and 3 distribution centers from British Columbia to the Atlantic provinces, as well as 30 branches in the United States.
**It's good to work with us**
At Master, we offer you a dynamic, stimulating and fun environment. With a firm belief in healthy, open communications, we take a hands-on approach with all our employees. Teamwork is an integral part of our values, and it's through teamwork that we achieve our greatest successes.

**What you will accomplish with us**:
1. Client Relationship Management:

- Develop and maintain strong relationships with key stakeholders within the targeted National Accounts.
- Serve as the central point of contact for national projects and service inquiries.

2. Coordination and Collaboration:

- Coordinate and collaborate with various teams across Canada to address client needs and drive business growth within strategic accounts.
- Work closely with internal departments, such as sales, marketing, and branch teams, to ensure a seamless and enjoyable customer experience for strategic accounts in each of their serviceable locations.

3. Business Development:

- Identify opportunities for expanding business within strategic accounts, including cross-selling and upselling products or services.
- Develop and implement strategies to maximize account potential and achieve business growth targets.

4. Performance Monitoring and Analysis:

- Monitor the performance of strategic accounts and analyze key performance indicators.
- Identify trends, recommend solutions, and implement strategies to improve account performance and customer satisfaction.

**What You Bring to Our Team**:

- Minimum of 3-5 years of experience in account management, sales, or a related role, preferably within a national or large-scale business environment.
- Proven track record of developing and maintaining strong client relationships.
- Strong analytical skills with the ability to interpret data and make data driven decisions.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Proficiency in CRM software and Microsoft Office Suite.
- Willingness to travel as needed to meet with clients and internal teams.

**Competitive Benefits: In addition to a rewarding career within our team, we offer**
- Medical and dental coverage from day one, along with short and long-term disability protection
- Contribution to a collective registered retirement savings plan upon starting your role.
- Wellness spending account
- An employee assistance program including psychological, financial, and legal support.
- Access to telemedicine from the beginning of your employment.
- Reimbursement of professional association membership fees.
- Early vacation program.
- Flexible remote work policy

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