Logistics Lead

For over 50 years, LifeLabs has been Canada’s leading provider of laboratory diagnostic information and digital health connectivity systems, enabling patients and healthcare practitioners to diagnose, treat, monitor and prevent disease. We are passionate about empowering healthier Canadians through accessible, accurate, and innovative diagnostic services.
We are committed innovators, operating Canada's first commercial genetics lab, and the country's largest online patient portal, with more than 8 million Canadians receiving their results online. More than 112 million laboratory tests come through LifeLabs’ laboratories annually, and our team of more than 6,000 passionate, caring, and diverse professionals works together as one to provide high quality testing and results that Canadians can trust.
We know that behind every lab requisition, sample being tested, or investment in technology is an individual and their family counting on us. At LifeLabs, you can make a meaningful impact on Canadians’ lives every day.
Our teams are at the heart of everything we do. We are proud to be recognized as one of Canada’s Best Employers, reflecting our deep commitment to our core values of caring, agility, teamwork, and a customer-centered approach. As part of this commitment, LifeLabs prioritizes the ongoing development of our diversity, equity, and inclusion (DEI) program to better serve the needs of our diverse workforce and the communities we serve. We continue to take steps to challenge ourselves to act with courage and integrity, and to create an environment where people can be their true selves.
These values are not just words on a page, they guide our actions and decisions every day and have come to define our team culture.
**Status**: Full Time
**Schedule**: Monday-Friday
**Number of Positions**: 1
**Start Date**: August 5, 2025
**Internal Application Deadline**: July 17, 2025
**Reports to**: Supervisor, Logistics
Purpose of the Role
Execute tasks as directed by Manager ensuring efficient workflow and quality processes to meet delivery standards and operational goals within the logistics environment. Logistics is defined as all
**distribution activities including**:
1. Specimen pickup from PSCs, physicians, hospitals and delivery to laboratory facilities.
2. Delivery of reports and mail to physicians, hospitals and home care facilities.
3. Delivery of indirect materials to PSCs and physicians.
4. Re-deploying of empty bags/containers to all collection points.
**Key Responsibilities**:
Logistics Lead at Site
- Accountable for the quality of all logistics activities at the site.
- The first point of contact with Lab/PSC employees as it relates to site specific changes impacting courier employees.
- First point of contact for site logistics issue resolution and escalate issues to Manager as required.
- Maintain a clean, orderly and safe working environment.

Operations
- Accountable for timely execution of all pickups/deliveries and adherence to routing guidelines.
- Adhere to Master Route and Employee Schedule and deploy resources on an exception basis due to unscheduled absences.
- Ensure all communication devices, checklists, keys and any route specific access controls are up to date, organized and accessible.
- Provide insight and feedback to monthly operations and finance reports.
- Coordinate fleet repairs, annual licensing, insurance updates and adhere to maintenance schedules.
- Liaise between Couriers and Call Centre on all issues and inform Manager.
- Coordinate all specimen transport bag/container replacements.

SOPs, Regulatory Compliance and Document Control
- Coordinate SOP roll out, track completion and maintain document control. Follow up on non-compliance issues and escalate to Manager as required.
- Ensure pre/post trip checklists are signed off and stored correctly.
- Provide assistance as required to explain/demonstrate policies and procedures.
- Provide awareness and feedback on all matters of policy/procedure non-compliance (eg. Privacy, TDG, EHS) and escalate to Manager as necessary.
- Ensure all corporate documentation and policies are provided and signed off.

Employee Schedules
- Coordinate vacation requests with Manager.
- Approve employee time sheets.
- Schedule team meetings with Employees and Manager.

Employee Orientation and Training
- Coordinates orientation for newly hired couriers and ensures coordination of job specific orientation.
- Recommend enhancement of training materials and update materials as required.
- Coordinate training for employees and arrange schedules accordingly.
- Provide driving competency checklist compliance at least once/year with each courier.

**What you bring to the role**:

- High School Diploma or equivalent
- Requires full valid Class G Driver’s license in Ontario or full valid Class 5 Driver’s license in BC, clean driving abstract.
- A minimum of 3 years recent experience in courier operations
- Requires successful completion of LifeLabs Driver Perform