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IT Technician

3 weeks ago

Montréal, Canada Compumatik Inc. Full time

**About us**
- Our team is growing, and we're always looking for new talent._

We hire part-time and full-time and work with freelancers as well.
We look for experience and qualifications, but most importantly, we look for _**a**_ _good fit with our team_. Compumatik is a small business, and it's critical that our team of computer technicians, programmers, customer service representatives, and systems administrators play nice together.

Our work environment includes:

- Modern office setting
- Work uniforms (provided)
- Company vehicle

**Role**:_IT Technical Support Level 1-2_

**Description**

**Responsibilities**
- Provide technical support via ticketing system and by phone, ensure escalation of incidents and follow-ups
- Troubleshoot, diagnostics and repair of hardware, software and IT infrastructure
- Perform system maintenance and upgrades
- Manage user accounts and access privileges
- Manages access to network resources, backup operations, and security procedures
- Perform data backups and disaster recovery operations
- Monitor system performance and security
- Maintain documentation of IT infrastructure
- Management of Active Directory
- Set up, install, and maintain office equipment (printers, photocopiers, IP cameras, fax machines, computer workstations, etc.)
- Inventory management and monitoring
- Respond to requests for assistance from users and provide relevant information
- Support of Domain-Based Network via Cisco Switches/Routers and MA Servers based on Virtualization Technologies

**Technical Requirements**
- Knowledge of Windows 8, 10 and 11 operating systems
- Deployment and configuration of Active Directory: Groupe policies, creation of users, organizational units.
- Configuration of the deployment server: WSUS / MDT / WDS, PowerShell scripts
- Implementation of network services: DHCP, DNS, file sharing, print server
- Knowledge of IP telephony systems (VoIP)
- Knowledge of Microsoft System Center Configuration Manager (SCCM)
- Knowledge of multi-factor authentication (MFA, 2FA)
- Knowledge of Ticketing Systems
- Router, Switch, Firewall, Fortinet
- LAN configuration (Vlans, NAT, Dynamic routing protocol configuration)
- Implementation of the security strategy under Cisco equipment
- VPN configuration (site-to-site IPsec, GRE)
- Configuration of fault tolerance and high availability of networks
- Cisco firewall configuration (ASA 5506-X, ASDM, SFR)

**Skills**
- Windows Server Microsoft Windows / Microsoft Windows Server Active Directory Microsoft Office Networking DHCP Firewalls DNS Hypervisor (VMWARE, Hyper-V) Backup Wireless Networking VMware Microsoft 365 Windows 10 Windows Troubleshooting TCPIP Microsoft Exchange IT Security System Administration VPN Network infrastructure networking and troubleshooting Windows Cloud Computing Microsoft Azure Microsoft Active Direcorty VMware vSphere Azure Active Directory Windows Server AD, DHCP, DNS, Print, Backup, Replication, Cloning, Microsoft Office/ Office 365, Fortinet, etc.

**Job Types**: Full-time, Permanent

**Salary**: $42,957.42-$75,747.85 per year

**Benefits**:

- Casual dress
- Company car
- Discounted or free food
- Flexible schedule
- On-site parking
- Paid time off
- Relocation assistance

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Overtime pay

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- IT support: 3 years (required)

**Language**:

- English and French (required)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person